Insurance Support Representative I

The ISR 1 position provides high-quality superior customer support to various external, internal customers and business partners related to the management of Workers’ Compensation. Ideal for candidates with strong data entry skills, attention to detail, and a passion for helping customers and keeping operations running smoothly. SFM offers a robust benefit package that includes all the perks you need to navigate your work-life journey. Benefits include affordable health insurance, generous PTO, student loan payback, 401k with match, monthly internet allowance and much more! SFM believes that our exceptional and motivated employees are our greatest strength, and we are committed to creating the best work environment.

Hourly Range: $20.71 to $28.99 per hour
Location: Bloomington, Minnesota (Hybrid) | Full-Time | No Nights or Weekends 

Our benefits include:

• Comprehensive medical, dental, and vision coverage (plus HSA/FSA options).
• Significant Cash Benefit if You Opt Out of Our Health Plan
• Flexible hybrid work environment.
• 401(k) with both Traditional and Roth options + company match.
• Contributions toward student loan repayment.
• Generous PTO, 9 paid holidays, and paid parental leave.
• Monthly home internet allowance.
• Free life insurance, short-term & long-term disability coverage.
• Incentive bonus opportunities.
• Adoption financial assistance.
• Pet insurance.
• Annual company-wide volunteer day.
• Discounts on gyms, fitness apps, and wellness programs.

We’re looking for a detail-oriented, customer-focused professional to support our insurance operations and business teams. In this role, you’ll play a key part in processing claims, managing documentation, and delivering excellent service to internal partners, policyholders, and external stakeholders.

What You'll Do:

• Provide high-quality customer support to internal teams, agents, policyholders, medical providers, and injured workers, ensuring professional and timely communication across all interactions.
• Process insurance applications, claims, and payments by accurately entering and verifying data from multiple sources, including internal databases and external systems.
• Review and interpret documents such as First Reports of Injury, medical bills, and reimbursement requests to ensure proper claim setup and payment processing.
• Manage workflow queues by completing data entry, research, and processing tasks with a high level of accuracy and efficiency.
• Handle inbound phone calls, gather critical information, document interactions, and clearly communicate next steps to customers.
• Support document management processes, including mail handling, scanning, indexing, and maintaining compliance with record retention standards.
• Operate and maintain office equipment such as scanners, postage meters, and printers, ensuring smooth daily operations.
• Collaborate with team members by providing backup support, contributing ideas for process improvements, and assisting with special projects as needed.

We’re looking for:  

• 1+ year of experience in a customer service or office support role, with a strong service mindset.
• Excellent attention to detail and accuracy, especially when handling data entry and document processing.
• Strong communication skills, with the ability to interact professionally with a wide range of internal and external stakeholders.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel) and comfort working with databases and digital systems.
• Experience with multi-line phone systems and handling high-volume calls is a plus.
• Confidence in problem-solving and navigating challenging situations with limited direction.
• Familiarity with scanning and working in a paperless or document imaging environment is preferred.

The base pay posted is just one component of SFM’s total compensation package. The salary range listed represents the full compensation range for this position. Job title and starting pay will be based on the selected candidate’s relevant knowledge, skills, abilities and/or experience, and education, if applicable as well as internal equity with other employees in the same job classification.

Work Environment and Physical Demands

Regular attendance is required. Work takes place in a semi paperless environment within an office setting, either on business premises or other remote location, using standard office equipment such as computers, phones, and copiers, which requires being stationary for extended periods of time.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Work is performed indoors with little to no exposure to extreme outdoor weather conditions.

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About SFM:

SFM is the leading workers’ compensation insurer in Minnesota, with a growing presence across the Midwest. We’re proud to be recognized as a  Top Workplace (#8 midsize employer in MN)thanks to our supportive culture, commitment to our employees, and focus on doing what’s right. Learn more by clicking  here .

SFM Mutual Insurance Company and each of its parent companies, subsidiaries and/or affiliated companies are Equal Opportunity/Affirmative Action Employers. All employment decisions are made without regard to race, color, religion, sex, national origin, age, sexual orientation, marital, familial, or veteran status, medical condition or disability, or any other legally protected classification.

  SFM Companies, EEO/AA Employers ..  SFM is a participant of E-Verify. Applicants have rights under Federal Employment Laws. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the  Know Your Rights notice from the Department of Labor.