Endpoint Engineer

Job Description

Ideal Candidate Profile: Seeking an Endpoint Engineer to support enterprise software and patch deployment activities. This role is responsible for reviewing endpoint vulnerability metrics and executing remediation through targeted software and patch deployments. The engineer will troubleshoot deployment failures, patching issues, and configuration problems, providing detailed root cause analysis and corrective actions. Additionally, the position contributes to maintaining a secure, compliant, and reliable endpoint environment across the organization.

Job Duties & Responsibilities

Engineer, modify, package, and deploy commercial off the shelf (COTS) software across enterprise endpoint environments.

Develop and maintain deployment packages using tools such as Microsoft Intune, Endpoint Configuration Manager (MECM/SCCM) or similar endpoint management platforms.

Perform compatibility testing and configuration adjustments to ensure reliable software installation and operation across diverse device profiles.

Automate software deployment workflows to improve efficiency, consistency, and scalability.

Collaborate with application owners and security teams to evaluate software update requirements, dependencies, and risks.

Support enterprise patch management processes, including testing, scheduling, deploying, and validating OS and third‐party updates.

Monitor vulnerability reports from tools such as Rapid7, Qualys, Tenable, Defender for Endpoint, etc., and assist in prioritizing and remediating endpoint-related risks.

Troubleshoot deployment failures, patching issues, and endpoint configuration problems, providing root-cause analysis and corrective actions.

Maintain documentation for packaging standards, deployment procedures, endpoint baselines, and change management activities.

Implement and enforce endpoint hardening policies, compliance settings, and configuration baselines.

Partner with infrastructure, security, and service desk teams to ensure high endpoint reliability, security posture, and user satisfaction.

Continuously evaluate new technologies, updates, and automation opportunities to optimize endpoint management operations.

Required Skills & Experience

Experience and proficiency with Windows 11 operating systems and monthly/annual updates

Experience and proficiency with Microsoft Office 365 applications and monthly updates

Experience and proficiency using an Endpoint Management System

Experience and proficiency using a Workstation Imaging Solution

Experience and proficiency using a Service Management Ticketing System

Proven analytical and problem-solving abilities

Excellent verbal and written communication skills

Ability to work independently with minimal direction and as a team

Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service

Desired skills

Experience with Microsoft InTune and Autopilot

Experience with Microsoft GraphAPI

Experience with PatchMyPC

Experience with ServiceNow