User Researcher

Job Introduction Are you passionate about understanding people’s needs and using research to create better digital experiences? Join Shelter as a User Researcher and help shape the digital products and services that support our fight for home. About The Role The User Researchers play an integral role in delivering Shelter’s Digital Purpose: Digital enables Shelter to meet its goals by creating engaging experiences which harness and amplify people power in the fight for home. Working closely with the digital product teams you will use an iterative and user‑centred approach to plan, design and facilitate research activities with users to help teams get a richer understanding of the people that are engaging with Shelter’s digital products and services so that we can design solutions to meet their needs or goals. Role specifics We’re looking for someone who can plan and deliver high‑quality, inclusive user research that helps shape better digital products and services. You’ll work closely with designers, product managers and stakeholders to turn design challenges into research questions, design and facilitate research activities, and generate actionable insights from qualitative and quantitative data. You’ll champion user‑centred design across the organisation, helping teams build confidence in research‑led decision‑making while promoting good practice in ethics, accessibility and safeguarding. Working collaboratively within agile teams, you’ll help ensure the voices and needs of our users remain at the heart of Shelter’s digital services. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family‑friendly policies, pension and interest‑free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle‑to‑work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About The Team This role sits in the 7‑person Strategic Insight and Evaluation team which sits under the Digital and Audience Engagement sub‑directorate, within the Campaigns, Policy and Communications (CPC) department. The team is a keystone in shaping and delivering the work of Shelter and brings together strategic audience insight and user research and monitoring, evaluation and learning. Commitment to Diversity We prioritise diversity and have an inclusive and open mindset. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. #J-18808-Ljbffr