Strategy Project Manager, II, LS

Servicing Strategy Manager II will support the development and implementation of the Loan Servicing Division strategies, promote and implement process optimization, and solve ongoing business issues. The role oversees a portfolio of continuous improvement engagements, shapes deployment of continuous improvement methodology, and develops tools/analytics to drive cultural and organizational transformation. It collaborates with senior business leaders, functional leaders, and employees to understand needs, map current states, design future states, and deploy sustainable processes. While the primary focus of this role is in mortgage lending or loan servicing, incumbents will also participate in cross‑functional strategic projects across the enterprise. Perform all duties in accordance with company guidelines and applicable federal, state, and local regulations. The target pay range for this position is: $85,000 - $115,000 + Annual Bonus. What You’ll Do: Collaborate with business leaders to assess needs and develop solutions to promote growth and efficiency. Manage portfolio of business projects, assess and analyze business impact of projects, and communicate project activities and updates. Lead assigned projects within the organization through the project lifecycle, including analysis, specification, design, development and deployment. Translate project requirements into project objectives and tasks, and develop detailed project schedules, estimates, and resource plans to ensure optimization of resources and achievement of project objectives. Manage multiple projects simultaneously with multiple stakeholder groups. Build and execute effective project communication plans to ensure stakeholders, team members and impacted parties are appropriately apprised of the project goals, expectations, status and delivery. Establish key performance metrics, design reporting/dashboard solutions, and promote the use of structured information to drive enhanced business performance. Analyze findings and implement process improvements to the business and/or leadership. Promote a culture of team collaboration, accountability, operational excellence and commitment to quality and customer service. Perform other duties as assigned. What You’ll Need: Strong business knowledge and analytical problem‑solving skills. Strong verbal and written communication skills. Ability to manage multiple tasks and a high volume workload with a strong sense of urgency and results‑orientation. Execute strategic thinking and planning, requiring deep technical expertise and hands‑on experience. Strong capabilities in Microsoft Word, Excel, PowerPoint, Visio, Encompass, TPO portals, TPO process flows, and loan operating systems. Ability to effectively interact with senior management as an advisor on projects. Ability to organize and prioritize work schedules of others on a long‑term basis. Ability to make information presentations, inside and/or outside the organization; speaking before groups. Bachelor’s Degree or equivalent work experience. Two (2) plus years of project management experience. Experience working with continuous improvement methodologies like Lean Manufacturing or Six Sigma; yellow belt preferred. Mortgage lending or mortgage servicing background a plus. Experience in successfully managing projects under aggressive timelines. Benefits: Comprehensive healthcare plans for you and your family; plus a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail and other discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses. Educational reimbursement. Carrington Charitable Foundation contributions to community causes; more information at carringtoncf.org. EEO/AAP Employer #J-18808-Ljbffr