Account Services Supervisor

Job Description

Job Description

Are you a dynamic, enthusiastic leader with the knowledge and passion to meet your member’s needs?

We’d like to welcome an Account Services Supervisor responsible to lead and oversee the Account Services department’s operational functions through planning, organizing, and ensuring the department is operating in an efficient and compliant manner. The successful candidate will possess extensive leadership and teamwork attributes and operational knowledge to mentor, motivate and develop the team.

JOB REQUIREMENTS/RESPONSIBILITIES

• Possesses leadership and teamwork attributes to mentor, motivate, and provide guidance to the department staff to pursue superior member service, work effectively and efficiently while providing an engaging and positive work environment.
• Responsible for the daily planning and organizing of the department activities related to processing of member correspondence by mail, lockbox payments, SWBC bill payment corrections, deposit proofing of ATM and mobile deposits, online/Mail in account opening and updates, Escheatment processing, Easypay balancing and processing of returns and Vanco file. Responsible to ensure balancing of all files are process by the pre-determine timeframe and sent to IS to be forwarded to Farmers & Merchants.
• Provide technical and operational assistance to new and existing Members in regards to the various IRA types. Interact directly with Members and Credit Union staff, answering questions and offering guidance regarding IRA accounts and the regulations that surround them.
• Foster teamwork and collaboration to ensure the success of fellow Team Members while contributing to the departments and organization’s values, mission and goals.
• Handle, resolve and adjust complex Member issues without the direct supervision of Management. Respond to Member correspondence and telephone calls in a timely manner. Maintain a professional, helpful decorum at all times.
• Must maintain a complete working knowledge of the Credit Union policies and procedures that relate to Member services including such areas as password security, supervisory overrides, check hold policies, and check encashment standards, as well as other critical financial services standards.
• Must be proficient with the opening of New Membership Accounts, Trust Accounts, Certificates of Deposit and its rules and regulations. In addition, strong business acumen on deceased account and unclaimed property processing.

For full list of job responsibilities see attached job description.

EDUCATION/EXPERIENCE PREREQUISITES

• A.A. degree with an emphasis in Business or Finance preferred or equivalent work experience. B.S. or B.A. degree preferred.
• Minimum three to seven years progressive responsible experience in the financial services industry in a leadership and supervisory role.
• Knowledge of policies, procedures, applicable laws, rules, regulations, and materials related to the operation and maintenance of deposit and loan accounts.
• Must have demonstrated strong member relationship building skills, ability to effectively communicate both verbally and in writing, current working knowledge of credit union operations, and sound knowledge of methods and principles of financial services practices and standards including product offerings.
• Possess an understanding of physical security, controls, standards and practices for cash/negotiable items/keys in the financial services industry.
• Preferred advanced knowledge of IRS regulations relative to IRA regulations and experience in opening and maintenance of IRA accounts.
• Knowledge and experience of principles and practices in performance management, including work planning, assignment, review, training, and evaluation of staff.
• To perform this job successfully, an individual must have full and complete knowledge of the features and functions of the USERS system.
• Competent working knowledge of Microsoft Office i.e. Word, Excel and PowerPoint.
• Must be proficient with the opening of New Membership Accounts, Trust Accounts, Certificates of Deposit, Deceased Accounts, Power of Attorney and its rules and regulations. In addition, strong business acumen on deceased account and unclaimed property processing.

BENEFITS & TOTAL REWARDS

• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• Defined Benefit Pension Plan
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$31.85 - $39.82

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at Equal Opportunity Employer.

Monday - Friday
Full-time non-exempt 40 hours per week