Shift Manager

Address: 3911 Magnolia Ave. Knoxville, Tennessee 37914 Brand: EZPawn Pay range: $15–$17 per hour (based on experience) Retail Shift Manager (Lead Pawn Broker) This role combines customer service, sales, and supervisory responsibilities in a pawn shop environment. The Shift Manager is responsible for creating a friendly, courteous, and respectful environment, coaching Team Members, and ensuring store operations run smoothly. Career Path and Training Complete the initial 5‑week paid training program, earn a $0.50 raise, and transition to Lead Pawnbroker. Enhance leadership skills through structured training. Apply for Store Manager in Training, a 12‑week program to build foundation to run a store. Benefits Free Health Insurance* Competitive wages Monthly uncapped bonus potential paid on store and individual performance Great working hours 401(k) with company match Generous paid time off Holiday pay Store discount Responsibilities Provide outstanding customer service and build solid relationships with customers. Process loans and extensions, negotiate terms, promote sales of pawn items. Perform opening and closing store procedures. Supervise and coach store Team Members. Qualifications High school diploma or GED. Minimum one year of supervisory, key holder, or shift lead experience. Ability to pass a criminal background check and drug test. Valid driver’s license and auto insurance. Adherence to all company policies, procedures, and regulations. Knowledge of commonly pawned items (tools, jewelry, firearms, electronics) – plus. Sales background – plus. Bilingual – plus. *No cost for TM‑only medical insurance when selecting BlueCross BlueShield EPO Plan. #J-18808-Ljbffr