FOH Shift Lead

Job Description

Job Description

Description:

Join Our Team at Ramen Tatsu-Ya Research Blvd!

Perks Include:

• Flexible Scheduling
• Paid On-the-Job Training
• Advancement Opportunities (promotions from within)
• Free Meals During Shifts
• Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
• Discounts offered at all Tatsu-Ya locations
• Family Meal

Benefits:

• Sick Time Off for full-time employees (5 days)
• Medical, Dental, and Vision Insurance (based on hours worked and offered within 60 days of employment)

What is the job?: As a FOH Shift Lead, you will create a welcoming dining experience and ensure exceptional service for our guests. Utilizing your leadership skills and strong work ethic, you will enhance guest satisfaction while guiding your team towards operational excellence.

• Opening and Closing Procedures: Efficiently manage the opening and closing tasks for the shop, including setting up and breaking down stations, ensuring all systems are operational, and conducting end-of-shift audits.
• Station Management: Work across all front-of-house stations to ensure smooth operation, adherence to service standards, and proper training.
• Training: Provide training and support to new and existing staff, ensuring they understand their roles, responsibilities, and the company's service standards.
• Guest Services/Hospitality: Ensure excellent guest service by addressing guest needs, resolving complaints, and maintaining a welcoming environment.
• Comps and Voids: Manage and authorize comps and voids as necessary, ensuring proper documentation and approval.
• Clock Ins and Outs: Check and verify clock ins and clock outs to ensure accurate timekeeping and payroll records.
• Labor and Sales Reports: Review labor and sales reports to determine staffing needs and adjust labor levels for the shift.

Quality Oversight: Monitor and oversee each front-of-house position to ensure quality work and adherence to company standards.

Requirements:

• Must be 18+ years old.
• Valid food managers and TABC certificates.
• Ability to work in a fast-paced environment and lift 25-50 lbs.
• Prolonged periods of standing and navigating the kitchen environment.

Ready to make an impact in our kitchen? Apply for the FOH Shift Lead position at Tatsu-Ya and help keep our operations running smoothly!