Delivery Lead - Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

The Release Coordination Delivery Lead is responsible for governing, planning, coordinating, and executing technology releases across multiple delivery teams to ensure changes are implemented safely, predictably, and in compliance with Enterprise Change Management standards. This role serves as the primary point of coordination for release events, providing end-to-end visibility into release health, risk, readiness, and execution while protecting production stability and enabling business objectives.

The role acts as a liaison between technology, infrastructure, operations, and business stakeholders, driving cross-functional collaboration, managing dependencies, facilitating release readiness reviews, overseeing deployment activities, and maintaining release governance processes. Success in this position requires strong leadership, risk management, operational discipline, analytical thinking, executive communication, and the ability to influence outcomes across large and complex technology organizations.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards
• Release Event Orchestration and Tracking
• Ensures adherence with the Enterprise Change Management and Data Management standards
• Develop, finetune, and maintain release and change dashboards
• Review daily planned and requested changes across the organization
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Supports resource planning for delivery and execution
• Facilitate release readiness reviews and verify completion of testing, approvals, implementation plans, communication plans, and rollback procedures.
• Develop, enhance, and maintain release, deployment, and change management dashboards to provide actionable operational insights and support executive reporting.

Required Qualifications:

• 3+ Years of experience working as Delivery Lead in a Change and Release Support role
• Evaluate release readiness, operational risk, system dependencies, rollback strategies, and implementation impacts before execution.
• Escalate release conflicts, critical risks, and production stability concerns to leadership.
• Background in Release and Change Management role with hands on experience with Remedy or ServiceNow.
• Background in Work Management role with Jira or Azure DevOps experience
• Background in Documentation role with Confluence or SharePoint
• Background in Reporting role supporting Tableau or Starburst or MS Excel

Strong Operational Focus

• Release Event Orchestration
• Change governance oversight
• Release readiness reviews
• Dependency management
• Deployment coordination
• Executive communications
• Dashboard and reporting ownership
• Risk management

Desired Qualifications:

• Bank of America experience – 2 to 3 years
• Change and Release management experience - 2 to 3 years
• Background in Delivery & Deployment supporting CI/CD Toolchains - GitHub(Actions/Harness) or Ansible Tower or Cutover

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125)Pay and benefits informationPay range$78,200.00 - $157,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.