Scheduling Operations Lead

The Scheduling Operations Lead is responsible for overseeing all patient scheduling operations to ensure an efficient, organized, and family-friendly experience. This role leads the front-end scheduling team, optimizes provider schedules, and ensures patients are seen in a timely manner while maintaining a high level of customer service. This position's sole responsibility is overseeing and building a productive schedule across all locations for all providers. This position will not require any insurance work but will include a high volume of patient and team communication. If you thrive on creating relationships and fostering community while maintaining productivity, our private practice is for you. Responsibilities Scheduling Management Optimize appointment flow to reduce gaps and maximize productivity Ensure appropriate appointment types and time allocations are used Manage schedule changes, cancellations, and provider communication if production is not meeting goals Patient Experience Ensure a smooth, friendly, and efficient scheduling experience for patients and families Address and resolve patient concerns related to scheduling Maintain professionalism and empathy in all patient interactions Operational Efficiency Monitor key scheduling metrics (no-shows, cancellations, fill rates, etc.) Implement strategies to reduce no-shows and improve schedule utilization Coordinate with clinical teams to align scheduling with provider needs Communication & Coordination Collaborate with providers and leadership on scheduling needs and improvements Communicate schedule updates and changes to the team promptly Assist with planning for high-volume days, low-volume days 6 months in advance, special clinics, or events Systems & Compliance Ensure accurate data entry and proper use of scheduling software Maintain patient confidentiality in accordance with HIPAA guidelines Develop and enforce scheduling protocols and best practices Qualifications 2+ years of experience in dental scheduling or front desk operations (pediatric preferred) Previous leadership or supervisory experience preferred Strong organizational and problem-solving skills Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Proficiency with scheduling software (Open Dental) Compensation $60,000 - $65,000 yearly #J-18808-Ljbffr