Frozen Food Supervisor

Frozen Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Job Summary

The Frozen Supervisor is responsible for overseeing the daily operations of the Frozen Department, ensuring product availability, inventory accuracy, merchandising excellence, and outstanding customer service. This position leads department associates, maintains product quality and food safety standards, and supports sales growth while controlling shrink and operating expenses. The Frozen Supervisor works closely with store leadership to maintain a well-stocked, organized, and customer-focused department.

Key Responsibilities Department Operations

• Supervise daily Frozen Department activities and workflow.
• Ensure frozen cases, bunkers, and displays are fully stocked, organized, and visually appealing.
• Monitor product quality, condition, and inventory levels throughout the department.
• Execute merchandising plans, promotional programs, and seasonal displays.
• Maintain department cleanliness, organization, and operational readiness.

Customer Service

• Deliver exceptional customer service and create a positive shopping experience.
• Assist customers with product selection, product information, and special requests.
• Resolve customer concerns promptly and professionally.
• Promote a customer-focused culture among department associates.

Inventory & Merchandising

• Assist with ordering, receiving, stocking, and inventory management.
• Monitor inventory levels and sales trends to support effective replenishment.
• Ensure proper product rotation using first-in, first-out (FIFO) procedures.
• Maintain accurate pricing, signage, and promotional execution.
• Help minimize shrink, spoilage, damages, and out-of-stock conditions.

Food Safety & Compliance

• Maintain proper freezer temperatures and product integrity.
• Ensure compliance with all food safety, sanitation, and company standards.
• Monitor storage, handling, and stocking procedures to maintain product quality.
• Support department readiness for inspections, audits, and operational reviews.

Leadership & Team Development

• Supervise and support frozen department associates.
• Train, coach, and develop team members on department standards and procedures.
• Assign daily responsibilities and monitor completion of assigned tasks.
• Promote teamwork, accountability, and a positive work environment.
• Provide feedback and support associate growth and development.

Financial Performance

• Support achievement of department sales and profitability goals.
• Monitor labor productivity and department efficiency.
• Assist in controlling shrink, waste, and operating expenses.
• Identify opportunities to improve sales, productivity, and overall department performance.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery, frozen foods, retail, or merchandising experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Knowledge of inventory management and merchandising principles.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand, walk, bend, reach, and lift throughout scheduled shifts.
• Frequently lift and carry products weighing up to 50 pounds.
• Ability to work in freezer and refrigerated environments for extended periods.
• Ability to push, pull, and maneuver loaded carts, pallets, and stocking equipment safely.

Preferred Skills

• Team leadership and associate development.
• Inventory management and replenishment.
• Merchandising and display execution.
• Customer service excellence.
• Time management and organizational skills.
• Attention to detail and commitment to food safety and product quality.

Career Growth Opportunities

This position can provide a pathway to roles such as:

• Frozen Manager
• Dairy/Frozen Manager
• Grocery Manager
• Assistant Store Director
• Store Director

The Frozen Supervisor plays a critical role in department success by maintaining product availability, supporting associate development, driving sales, controlling shrink, and ensuring customers receive a consistently high-quality shopping experience.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve