Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeOakland, TNMain Street Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $17-20 per hour, for each hour workedThis is a full-time position with a 5/8 schedule, Monday–Friday, with rotating availability on the 2nd and 4th Saturday of each month (9:00 AM–1:00 PM). No on-call or emergency coverage required.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Cornerstone, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsAbout us:Main Street Animal Clinic has been a trusted part of the Oakland, TN community for years, offering a full spectrum of small animal medicine and surgery. Our 4-doctor team is supported by a close-knit staff that takes pride in both medical excellence and genuine client care.Our culture is friendly, appreciative, and growth-oriented. Many of our team members have developed from entry-level roles into advanced positions, and we're proud of the mentorship environment we've built. Oakland itself is a welcoming small town with affordable living and a family-friendly pace — close enough to Memphis for city amenities, without the city hustle.If you're looking for a place where your work is valued, your growth is supported, and your patients and clients become like family — we'd love to meet you