General Manager Facility Operations San Antonio

Job Description

Job Description

Benefits:

• Discounted services
• Professional development opportunities
• Bonus based on performance
• Free uniforms
• Competitive salary
• Paid time off
• Opportunity for advancement

Lead Operations for a World-Class Tactical Training Facility in San Antonio! United Defense Tactical (UDT) is opening in San Antonio, TX and is seeking a hands-on, high-accountability General Manager to lead daily operations and drive execution, culture, and performance.

This is a true operator role responsible for running day-to-day operations, leading the team, and ensuring a high-standard, safety-first training and customer experience. The GM will work closely with ownership on marketing strategy, membership growth, and strategic business performance.

Youll oversee Tactical Instructors, Front Desk staff, and Sales teams delivering a high-energy, world-class training environment for civilians, military, and law enforcement.

What you'll do:

• Lead daily operations: staffing, scheduling, customer experience, inventory, and facility readiness
• Directly support and coach department leads (Instructors, Front Desk, Sales)
• Drive performance across revenue, memberships, class utilization, retention, and customer satisfaction
• Run the floor during peak hours to ensure seamless execution of training, tours, and sales
• Manage CRM, scheduling systems, reporting, and operational workflows
• Maintain strict safety standards across all training environments
• Resolve customer and operational issues quickly and effectively
• Partner with ownership on strategy while independently executing daily operations
• Build a high-performance culture rooted in accountability, energy, and service
• Represent UDT with positivity and professionalism

Schedule & Expectations:

• Full-time, 40 hours per week
• Evenings, weekends, and occasional holidays required
• Active presence on the floor during peak hours expected

Facility Hours (subject to change):

• MondayFriday: 9:00 AM 8:00 PM
• SaturdaySunday: 8:00 AM 5:00 PM

What We're Looking For:

• 4+ years of leadership or management experience, ideally in operations, fitness, hospitality, retail, training, or member-based services
• Strong ability to lead teams, enforce standards, and drive performance
• Experience with scheduling systems, CRM platforms, and operational reporting
• High accountability with the ability to manage multiple departments
• Strong communication and leadership presence
• Calm under pressure with strong problem-solving ability
• Passion for safety, training, and self-defense (firearms/tactical background a plus; relevant certifications such as NRA or USCCA or willingness to obtain them preferred)
• Degree in business, finance or similar highly preferred

Why UDT

• Work directly with ownership in a highly collaborative environment
• Strong support structure with clear strategic direction
• Opportunity to shape and scale a new flagship facility
• Meaningful impact serving civilians, military, and law enforcement
• High-performance, disciplined, and execution-focused culture

Company Overview

United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.

Our San Antonio facility is built to set the standard for safety, professionalism, and performance.

Mission: Empowerment through tactical training.

Core Values

• Serve selflessly with the highest integrity
• Show up with positivity, high energy, and excitement
• Operate like world-class in everything you do
• Be organized. Be clean. Be prepared
• Keep calm and respect others
• Educate & Executebut above all, EMPOWER