Manager, Digital Product Management

Manager, Digital Product ManagementHouston, TX 77024Must-HavesBachelor's degree in computer science, marketing, business, or engineering Digital product management experience, at least 3 years Management and leadership background and skillsets (3 years minimum)Nice-To-HavesExperience with the EPIC EHR software Previous experience in the healthcare space with this type of work understanding of digital channels from a patient care perspectiveJob DescriptionMinimum QualificationsEducation:Bachelor's degree in business, marketing, engineering, computer science, or related field required. Master's or equivalent experience preferredLicenses/Certifications:(None)Experience / Knowledge / Skills:Three (3) years of experience in digital product or technology development experience andFive (5) years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contextsThree (3) years of demonstrated formal or informal leadership skillsPossess deep knowledge of business processes including, but not limited to, mentoring and supporting employees, vendor management, budget processes, contract management and/or other multiple areas of accountabilityDemonstrated understanding of product development life cycle and use of agile methodologies to deliver value based objectives and key results for digital channelsDemonstrated understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumerUnderstanding of human centered design fundamentals and focus on customer centricityStrong understanding of the digital channel and application landscape, capabilities of the technology both within a channel and how experience/context is managed across the channelsAbility to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrityAct with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discoveredUnderstand math and statistical concepts to provide analysis to formulate meaningful decisionsExceptional time management skills and attention to detailExcellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levelsCreate a positive work environment that fosters successful team performanceStrong customer service, interpersonal and relationship-building skillsPrincipal AccountabilitiesManages, assigns and coordinates workflow and deliverables of assigned staffProvides guidance and support in problem determination and resolutionLeads definition of digitally enabled Memorial Hermann experiences for consumers and patients, coordinating vendors, development, testing, support and operational teams to successfully implement strategic plansDrives development of features and capabilities roadmaps across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods and practicesLeads discovery, evaluation, and incubation of partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new conceptsCollaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagementDevelop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagementParticipate in the refinement and fulfillment of the health system's digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system's digital platform, ensuring the system remains vibrant in today's changing healthcare marketplaceBring a deep understanding of digital trends and technology across multiple digital products, content management and user experienceWorks as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and prioritiesEffectively communicates the vision and strategic plan for change to internal and external stakeholdersEnsures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of servicePromotes individual and team professional growth and development by ensuring requirements are met for mandatory/continuing education and skills competency; ensures department-based goals which contribute to the success of the organization;Responsible for employee appraisals, regular staff meetings and provides consistent feedback for employee growth.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.Other duties as assigned