Medical Support Assistant

Job TitleMedical Support AssistantJob DescriptionAssists patients in completing new or updated forms for the Resource Patient Enters, updates, organizes, and files patient information and related documentation in electronic health records, tracking systems, and paper files. Reviews records for completeness and accuracy, initiates corrections, and ensures proper routing and accessibility to support continuity of care, department operations, and compliance with HIPAA and confidentiality standards.Maintains logs, reports, and records to support workload tracking, clinic productivity, and administrative reporting requirements.Coordinates and communicates patient appointments, follow-ups, referrals, and ancillary services across clinics, specialties, and providers to ensure timely access to care.Processes consults, orders, referrals, and authorizations in the electronic health record and associated systems to support clinical care and continuity of services.Serves as the first point of contact for patients, families, and visitors, providing courteous and professional assistance in person, by phone, and electronically.Provides clerical support for meetings, correspondence, and data entry related to patient care activities and administrative operations.