Product Specialist

Product Specialist Mexico

We provide customers across industries and geographies with a tailored portfolio of solutions to address their business pain points. SSO provides cutting edge services in the areas Cyber Security, Identity & Fraud, and Disputes. Anchored on thinking big and scaling fast, our team is responsible for ensuring our global products and services fit the needs specific to the North America region and are tailored to the needs across our customer base including retailers, issuers, acquirers, processors, gateways, and other ecosystem partners. We are looking for a seasoned product manager to play a key role in the commercialization/go-to-market execution for its products. This role is based in Mexico and supports the North American Market (NAM), and is designed to support a remote employee operating within the NAM business environment. The team's goal is to ensure the long-term competitiveness of our payment network security solutions, for existing and new use cases; and to grow revenue by delivering more value to our customers. This person will be part of a team of product managers and drive key activities including execution of the go-to-market strategy, defining the product value proposition and pricing, create sales and delivery materials and play a key role in sales and delivery enablement finding ways to optimize the revenue. The role will support products including First-Party Trust, Return Risk Intelligence, Scams, and new and emerging products in the First-Party Fraud and adjacent space.

• Translate a deep understanding of our customers into products and solutions that drive significant customer value

• Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams

• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments

• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Role

• Act as an expert, advocate, and champion for Security Solutions products (RRI, FPT, Scams, and new first-party fraud solutions)

• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement

• Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real time alerts), and networks

• Prioritize development efforts as they align against business strategy

• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

• Engage with customers to capture the client feedback (VOC, NPS) and identify opportunities for continuous product improvement.

• Support externally facing customer engagements, including strategic customer discussions, product education, feedback capture, and follow-up needed to advance adoption and value realization.

• Represent and support Mastercard participation in relevant industry forums and associations, including Merchant Risk Council, Global Anti-Scam Alliance, and Merchant Fraud Alliance, to gather market insights, strengthen ecosystem relationships, and inform product strategy.

• Accountable for measuring and optimizing the product usage KPIs – number of enrollees, number of active users etc.

• Support the customer life cycle strategy that enable the business to acquire new customers and retain customer base increasing the lifetime value.

• Find revenue optimization opportunities by cross selling and upselling collaborating with different verticals.

All About You

• Payments Industry Experience

• Great project management skills: highly organized and able to deal with multiple and competing priorities.

• Experienced in customer-fa