Customer Service Representative

Customer Care Representative Mortgage Services Dept.

Location: Tempe, AZ (100% On-Site | Rio Salado Pkwy & Loop 101 freeway)

Pay: $20/hour

Employment Type: Full-Time

Industry: Mortgage & Financial Services

About the Role

Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire a Customer Care Representative.

This is a stable, entry-level opportunity with paid training, consistent full-time hours, and clear growth paths-ideal for candidates who enjoy helping people, learning new skills, and building a long-term career in financial services. The role is based in a modern, high-volume call center environment and is 100% on-site.

Why You'll Love This Job

- Paid training-no mortgage experience required

- Consistent, full-time schedule

- Supportive team environment with coaching and development

- Entry-level role with long-term career growth in financial services

- Stable company in a growing industry with excellent company benefits!

Position Overview

As a Universal Customer Care Agent, you will support mortgage customers through a mix of inbound and outbound calls. You'll assist customers with questions related to payments, escrow, and general account inquiries, while also reaching out to customers who may be past due to understand their situation and discuss next steps or available options.

Key Responsibilities

- Handle inbound calls related to mortgage payments, escrow questions, and general loan support

- Conduct outbound calls to customers regarding missed or past-due payments in a professional, customer-focused manner

- Provide clear, accurate, and empathetic assistance on all customer inquiries

- Document customer interactions accurately in internal systems

- Follow all compliance, quality, and customer care standards

- Participate in ongoing training, coaching, and performance development

Schedule

Full-Time 40 hours per week

Monday-Friday Schedules:

- Spring/Summer: 9:00 AM 6:00 PM Fall/Winter: 10:00 AM 7:00 PM

Monthly Saturday Rotation (1 Saturday per month):

- Spring/Summer: 7:00 AM 11:00 AM Fall/Winter: 8:00 AM 12:00 PM

Why This Opportunity?

- Entry point into a stable and growing mortgage and financial services industry

- Paid training and ongoing development

- Consistent full-time hours

- Clear opportunities for advancement into various mortgage operations roles

Requirements

Qualifications

- Prior customer service experience required (call center, retail, administrative, receptionist, or similar)

- Strong communication and problem-solving skills

- Ability to manage a high call volume while remaining professional and detail-oriented

- Comfortable working on-site Monday-Friday with availability for one half day Saturday per month

- Interest in learning the mortgage industry and growing within a structured environment