Reservationist
Verde Canyon Railroad
Job Type
Full-time
Company: Verde Canyon Railroad
Location: Clarkdale, Arizona
Reports to: Reservations Manager
Classification: Non-exempt, Hourly, Full-time/Part-time
Position Summary The Reservationist is the first point of contact for guests booking their Verde Canyon Railroad journey. This role handles ticket sales, answers inquiries, and provides friendly, accurate, and professional assistance to ensure a seamless booking process and positive guest experience.
Key Responsibilities Guest Interaction & Booking
- Answer phone and online inquiries, process reservations accurately, and issue tickets.
- Provide detailed information on train schedules, pricing, special events, and packages.
- Process payments and handle reservation changes, cancellations, and related requests.
- Deliver excellent customer service, resolving guest concerns and escalating complex issues as needed.
- Use reservation software and data entry systems efficiently and accurately.
- Maintain updated records of guest interactions and reservations.
- Protect guest information and adhere to privacy and data security policies.
- Maintain strong knowledge of Verde Canyon Railroad routes, amenities, history, and unique offerings.
- Communicate clearly and professionally with guests, using active listening to understand their needs.
- Quickly resolve routine issues and escalate complex problems when required.
- Follow all company policies and procedures related to reservations and sales.
- Represent the Verde Canyon Railroad with professional conduct, ethical sales practices, and a positive attitude.
- Perform other duties as assigned to support business operations and team needs
- High school diploma or equivalent; must be at least 18 years old.
- Customer service or call center experience preferred.
- Must pass a drug screening and criminal background check.
- Strong communication, active listening, and problem-solving skills.
- Proficient in computer use and accurate data entry.
- Organized, detail-oriented, able to manage multiple tasks in a fast-paced environment and punctual.
- Flexible schedule including weekends, evenings, and holidays.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Reservationist in Clarkdale, AZ vacancy
- Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer...Suggested
- Surgical Scheduling Coordinator The primary and majority of the responsibility of this position is to ensure the scheduling of clinic surgeries and that the procedures run smoothly and are successful in supporting business activities. This position is the interdepartmental...Suggested
Aya Healthcare
Cottonwood, AZ2 days ago $26.47 - $43.62 per hour
The Postal Service is the largest government-related agency, employing nearly 1 million people, and is currently hiring nationwide with many positions available. Job Description Clerk – Clerks sell stamps, take incoming mail, and sort and distribute mail in addition...SuggestedHourly payFull timeCurrently hiringWork at office- NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, ...SuggestedFull time
- NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, ...SuggestedFull time
- Ross Stores is seeking an Assistant Store Manager to supervise multiple retail functions and lead store operations in accordance with company standards. You will support the Store Manager, manage payroll and scheduling, and ensure customer service excellence at the registers...
Ross Stores, Inc.
Cottonwood, AZ1 day ago $23.47 - $38.62 per hour
Role Overview USPS is actively accepting applications for Mail Handler Assistants nationwide. This position is open to candidates of all experience levels, with comprehensive training provided to help you succeed. Join a dynamic work environment where you will interact...Hourly payFlexible hoursPostal Recruiters
Clarkdale, AZ3 hours ago$23.47 - $38.62 per hour
Role Overview USPS is accepting applications for PSE Mail Processing Clerks nationwide. This role is vital to ensuring the timely and accurate processing of mail. USPS provides comprehensive training to help you succeed, even if you have no prior experience. Position...Hourly payPostal Recruiters
Cottonwood, AZ3 hours ago$23.47 - $38.62 per hour
Role Overview USPS is accepting applications for Assistant Rural Carriers nationwide. In this role, you deliver and collect packages along designated suburban and rural routes, often using your personal vehicle. The position primarily involves working on weekends and...Hourly payWeekend workPostal Recruiters
Clarkdale, AZ3 hours ago- POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is...Full time
US Postal Service
Clarkdale, AZ13 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reservationist. Be the first to apply!
