Patient Care Representative II - Cardiology
$20 - $22 per hourImagine Staffing Technology
Job Description
Job Description
Job Title : Patient Care Representative II- Cardiology
Location : Buffalo, NY
Hire Type : Temp-to-Hire
Pay Range : $20-22/hr
Work Type : Full-time
Work Model : Onsite
Work Schedule : Monday – Friday, 8am – 4:30pm
Nature & Scope:
Positional Overview
The Imagine Group is recruiting for a Patient Care Representative II on behalf of our client, a leading healthcare organization in Buffalo, New York , this provider delivers comprehensive medical services through a network of hospitals, specialty centers, and outpatient facilities. Dedicated to excellence in patient care, innovation, and community health, the organization offers employees the opportunity to make a meaningful impact while working in a collaborative and mission-driven environment.
In this role, you will be responsible for supporting patients and providers in the Cardiology specialty. This is a role in a centralized contact center, and the support is generally provided through inbound and outbound calling as well as digital communications.
Role & Responsibility:
Tasks That Will Lead to Your Success
- Answer inbound calls from external providers, hospitals or patients who have referrals or new patient requests
- Schedule patient consults and procedures
- Document calls, clinical escalations and patient needs in the medical record
- Process referrals from inbound faxes and work queues
- Make outbound calls to patients for reminders, procedure coordination and engagement
- Work collaboratively with Contact Center managers, Practice Managers, Supervisors and Team Leads to constantly improve service levels and workflows
- Collaborate with the Centralized Referral Management team to coordinate patient care
- Perform other duties as assigned by management
Skills & Experience
Qualifications That Will Help You Thrive
- High School Diploma or Equivalent
- 2-3 years in a call center customer service environment, preferably in a healthcare environment
- Specialty experience strongly preferred: Cardiology
- Previous healthcare experience required
- Basic medical terminology knowledge
- EMR experience required, preferably with Epic
Vacancy posted 2 days ago
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