Field Service Technician
HCLTech
Job Summary
We are seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role involves onsite and remote support, troubleshooting hardware/software issues, and ensuring reliable IT operations with a strong customer focus.
Key Responsibilitie
- sProvide onsite IT support at client locations (travel up to 120 miles
- )Install, configure, image, and support Windows & macOS system
- sTroubleshoot hardware, software, printer, network, and AV issue
- sPerform “hands & feet” support for network installations and testin
- gCoordinate with internal IT teams and third-party vendor
- sManage IT assets, inventory, hardware refresh, and depot operation
- sDeliver VIP/executive support as neede
- dUpdate and resolve tickets within SLA, maintaining low backlo
g
Required Qualificatio
- ns3–5 years of IT field/deskside support experien
- ceStrong troubleshooting skills (Windows, macO
- S)Experience with OS imaging and deploymen
- tsNetworking fundamentals (TCP/IP, DNS, DHC
- P)Excellent customer service and communication skil
ls
Prefer
- redTechnical certificati
- onsTelecom or field service technician experie
nce
Additional Requirem
- entsValid driver’s license and ability to lift equip
- mentComfortable with ladders and cabling
- workFlexible schedule; 30–40% travel for project sup
port
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per
year.
Dis claimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to View email address on click.appcast.io for invest
Vacancy posted 12 hours ago
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