Patient Care Coordinator

Requisition number: 2386904

Job category: Healthcare Delivery, Patient Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals

Working Hours: This is a 40-hour week, Monday through Friday, between the hours of 6:45 am to 7:00 pm. Weekend Coverage may be requested. Schedule will be determined by supervisor upon hire. The set schedule may change due to business needs.

Primary Responsibilities:

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person

• Obtain accurate and updated patient information, such as name, address, insurance information

• Perform insurance verification on the date of service

• Obtain patient signatures for required documents

• Upload a valid Government issued state ID of patient and patient insurance cards

• Schedule and coordinate all patient appointments as directed

• Maintain an organized and clean work area, free of clutter

• Prepare all documentation and records with accuracy as directed or necessary for the patient's care

• Meet or exceed the performance measures established by the Practice Management Dept.

• Follow established policy and procedures related to the position

• Participate and contribute to a team-based environment

• Maintain a team supportive attendance record

• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization

• Follow OSHA/WISHA (including usage of PPE) guidelines

• Follow HIPAA regulations

• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

• Ability to travel to other locations as needed for coverage

• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED

• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)

• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records OR healthcare experience

• 1+ year of in person customer service experience

• Ability the code of conduct per Optum/UHG

• Ability to work flexible hours during your 40-hour week

Preferred Qualifications:

• 1+ years of experience working knowledge of Epic EMR software

• Experience taking inbound and making outbound calls

Soft Skills:

• Ability to work well under pressure in a fast-paced environment

• Ability to work cohesively with a diverse team

• Strong organizational and time management skills

• Ability to work independently or in a team setting as directed

• Ability to maintain good judgment and accountability

• Demonstrated ability to work well with health care providers and clinical team

• Ability to multi-task and prioritize tasks to meet all deadlines

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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