Banking Assistant

Job Description

Job Description

Job Description:

Our client is seeking a detail-oriented and customer-focused Banking Assistant with prior teller experience to join their team. This role is ideal for someone who understands daily banking operations, delivers excellent member or customer service, and can handle financial transactions with accuracy and professionalism.

The Banking Assistant will support branch operations, assist customers with routine banking needs, and help ensure compliance with internal procedures and banking regulations.

Key Responsibilities:

• Process routine banking transactions including deposits, withdrawals, transfers, and payments
• Provide excellent customer service and respond to account-related inquiries
• Balance cash drawer and maintain accurate transaction records
• Assist with opening and servicing customer accounts
• Support branch staff with administrative and operational tasks
• Identify customer needs and refer appropriate banking products or services
• Ensure compliance with banking policies, procedures, and security standards
• Resolve customer concerns in a professional and timely manner

Qualifications:

• Previous experience as a Bank Teller or in a similar banking role required
• Strong cash handling and balancing experience
• Knowledge of banking procedures, regulations, and customer service best practices
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Proficient with banking systems and basic computer applications
• Ability to work in a fast-paced environment and manage multiple priorities

• Experience supporting branch or retail banking operations
• Prior experience opening new accounts or cross-selling banking products
• Bilingual skills are a plus