Technical Service Training Manager - Heavy Equipment Machinery

Job Description

Job Description

$100,000 - $110,000 Depending on Experience plus full benefits, 5% matching 401(k) fully vested day one, paid life insurance, annual bonus, 15 days PTO, paid holidays

RemX is seeking a Service and Training Manager to lead parts, service, and warranty support while helping strengthen dealer aftersales capabilities for a well-established OEM equipment manufacturer. The ideal candidate has previous management experience, strong technical skills and/or previous mechanic experience, and experience training dealer employees on technical subjects. This individual will serve as a key escalation point for technical issues, provide troubleshooting and maintenance guidance, and help improve dealer support and overall customer satisfaction.

• • $100,000 - $110,000 DOE. plus full benefits, 5% matching 401(k) fully vested day one, paid life insurance, annual bonus, 15 days PTO, paid holidays, full training provided
  • 4+ years working in service, technical support, equipment maintenance, dealer support, or aftersales environments, including previous management or team lead experience is preferred
  • Strong technical background with hands-on equipment support experience, ability to guide dealer service teams, and confidence training others on maintenance and service-related topics
  • Lead parts, service, and warranty operations while supporting dealer technical training, troubleshooting, and aftersales performance
  • Join a company recognized for investing in its technical team, offering long-term growth, and supporting a dealer-focused equipment support organization

The Company

• Over 30+ year-old OEM manufacturing company specializing in heavy-duty equipment and attachment-based solutions for commercial and industrial applications
• Become part of a team-focused technical group that values collaboration and teamwork
• Excellent compensation – $100,000 - $110,000 DOE. plus full benefits, 5% matching 401(k) fully vested day one, paid life insurance, annual bonus, 15 days PTO, paid holidays

The Position

• Lead and support parts, service, and warranty personnel to ensure quick response times and high-quality technical support for dealers and customers
• Act as the initial escalation point for parts, service, and warranty team issues while helping resolve complex service-related problems
• Conduct and plan technical training for dealer aftersales teams either at dealer facilities or at the company location, while updating and maintaining technical training materials based on field feedback
• Provide consultation to the dealer network to elevate their support to customers when working on company equipment and conduct regular dealer visits to identify additional support needs
• Track team performance metrics, support productivity and service targets, and work closely with leadership on coaching, personnel support, and day-to-day operational needs
• Support equipment repairs and maintenance in the shop as needed, participate in Train-the-Trainer sessions, and assist with service campaigns, service bulletins, safety standards, and liability-related follow-through with the parent company

The Details

• Strong technical background with experience supporting equipment, troubleshooting service-related issues, training dealer employees on technical subjects, and leading teams in a service or aftersales environment
• 4+ years working in service, technical support, equipment maintenance, dealer support, or aftersales environments, including previous management or team lead experience, is required