Knowledge Architect

Overview

Placement Type:

N/A

Salary:

$38-40 Hourly

Start Date:

Jun 22, 2026

We are seeking a detail-oriented and collaborative individual to lead end-to-end knowledge management efforts that ultimately power our cutting-edge AI-driven support solutions. This is your chance to be at the forefront of AI data and storytelling, gaining hands-on exposure to the latest and most advanced AI tools. You will play a pivotal role in the strategic development, governance, and maintenance of our knowledge base, ensuring our intelligent systems deliver accurate, accessible, and high-quality information to users. This role is essential to our success, offering a unique opportunity to make a significant impact on how our organization learns and grows.

Key Responsibilities:

• Author high-quality knowledge articles, procedures, and documentation, aligning with annual cycles, events, and activities for various stakeholder groups.
• Enforce robust knowledge governance policies, including content approval workflows, timely review cycles, stakeholder alignment, version control standards, and change management for all knowledge content.
• Implement rigorous quality control processes for the creation, updates, and retirement of knowledge articles.
• Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational standards, including knowledge article retirement and archival processes.
• Build and maintain strategic partnerships with Centers of Excellence across the organization, proactively coordinating to ensure their specialized knowledge is accurately represented.
• Serve as the primary liaison between technical teams and business stakeholders for all knowledge-related initiatives.
• Troubleshoot technical issues, adept at discerning between knowledge gaps, AI hallucinations, and platform bugs.
• Stay current with platform updates and best practices in knowledge management to continuously enhance our systems.

Required Skills & Experience:

• 3-5 years of experience in knowledge management, technical writing (translating complex content from subject matter experts), or content strategy.
• Bachelor's degree preferred.
• Demonstrated expertise in Content Architecture.
• Strong capabilities in Analytical Storytelling.
• Proven Project Management skills.

Preferred Skills:

• 2+ years of hands-on experience with knowledge management platforms, preferably in knowledge management functions.
• Experience working with chatbot or AI-powered support systems using natural language processing or AI/ML concepts.
• Proven track record of collaborating effectively with cross-functional teams and subject matter experts.
• Proficiency in knowledge management modules within enterprise platforms.
• Strong understanding of content management systems and information architecture principles.
• Familiarity with analytics tools for measuring content performance and user engagement.
• Ability to translate complex technical concepts into clear, user-friendly content.
• Project management skills with the ability to manage multiple initiatives simultaneously.
• Background in technical documentation or instructional design.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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