Clinical / eTMF support resource

We are seeking a highly organized and proactive individual to serve as a hands-on team member, providing day-to-day support across several operational areas.

• Role: Clinical / eTMF support resource
• Engagement: Approximately 15-20 hours per week
• Project end date: June 30,2026
• Location: Remote in EST

Job Description

Provide day-to-day application support, including monitoring the ticketing inbox and serving as the technical resource for Veeva Vault (eTMF/SSU) business users.

• Manage application change controls and support validation activities as required.
• Maintain and update IT work instructions and SOPs to ensure accuracy and compliance.
• Perform Veeva administration tasks such as data/object cleanup, email and notification monitoring, workflow reassignments, and user license oversight.
• Create and manage users, objects, and picklist data while delivering basic system support to end users.
• Lead or execute technical and configuration changes where applicable and act as the primary technical POC for escalations to third-party vendors.
• Conduct risk assessment, testing, and validation activities for regular Veeva releases.