SERVER A03

Job Title

Job Description

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Performs necessary preparations in assigned area prior to opening the dining room such as setting the tables with cloths, silverware, glasses, condiments, napkins, and decorations. Prepares/maintains server station with such supplements as butter, ice, coffee, fruits, juices, salads, and breads. Must be familiar with the menu for the day, offer suggestions if requested, record desired selections from guests and turn in the order for preparation to the kitchen. Serves guests and manages their experience throughout their visit. Clears, cleans and re-sets tables throughout shift. Completes assigned opening and closing shift work (e.g., vacuum, mop, etc.). Will work events to include setup and breakdown, as assigned.

Provides World Class Customer Service (as defined by MCCS) with an emphasis on courtesy. Assists guests and communicates positively in a friendly manner. Acknowledges and assist guests, smiles and makes eye contact. Engages guests (e.g., warm friendly greeting, asking questions to determine guest needs, etc.) to ensure an excellent experience. Adheres to established service standards. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the lead server for help when problems arise. Responsible for teamwork.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as required. Must meet minimum age requirement.