Operations Supervisor

Operations Supervisor (2nd Shift)InfoSend is a national leader in eBilling, ePayment, Data Processing, and Bill Print & Mail services, trusted by organizations since 1996. With robust operations in CA, TX, FL, and IL we specialize in delivering complex mailing solutions with speed, precision, and security.The Operations Supervisor will act as the Supervisor for second shift at the Illinois facility. This role will oversee print, mail, bindery, quality control and warehouse operations on-site, and is also responsible for planning, directing, coordinating and overseeing activities of the operations with respect to: personnel, strategic planning, operations, and work as a liaison for Manager support.Monday-Friday 1:00pm-9:30pmWhat we Offer:Medical, dental, vision, and life insuranceSupplemental and flexible spending options401(k) with generous company matchPaid time off, sick leave, and holidaysBonus opportunitiesStabilityCasual dress and supportive team cultureEmployee Assistance ProgramWhat You'll Do:Ensure all Print, Mail, Manual Fulfillment, and Warehouse operations are conducted in compliance with InfoSend policies and procedures.Coordinate and manage daily operational activities in collaboration with Management.Establish, implement, and enforce procedures to ensure high-quality production of all print and mail pieces.Schedule production to meet critical deadlines, proactively identify potential delays, and maximize machine uptime and operator productivity.Monitor employee performance, providing regular feedback, coaching, and support.Partner with Management to develop and implement staff training programs, with a focus on process improvement and continuous development.Enforce all safety rules and regulations, communicating concerns and areas for improvement to staff and Management.Oversee the distribution and processing of all printed outputs, including medical, billing, and compliance-related notices.Manage all postal activities, including oversight of metering, postal money downloads, and compliance with postal regulations.Perform job sign-offs with 100% accuracy and accountability, documenting and reporting defects or recurring issues for performance improvement.Lead and participate in team meetings to communicate company updates, initiatives, and expectations.Manage and coordinate equipment installations as well as short- and long-term projects.Serve as an escalation point for operators, providing resolution and support for mechanical or material issues.Ensure efficient distribution of work assignments, staging, and job approvals to maximize production flow.Work closely with functional departments and vendors to support operational needs.Oversee inventory management of envelopes, inserts, and other supply requirements for production operations.Ensure compliance with InfoSend's policies, procedures, and standards across all team activities.Promote and uphold fair treatment for all team members, recognizing individual skillsets and experience.Coordinate employee schedules to ensure adequate staffing across all shifts and workloads.Provide cross-training to team members to enhance flexibility and operational coverage.Support team members in developing skills, knowledge, and understanding of InfoSend's processes, procedures, and goals.Document and report incidents of non-compliance, escalating issues to the Director of Operations as needed.Use reports, tools, and performance metrics (in collaboration with the Director of Operations) to evaluate employee performance, productivity, and identify trends or improvement opportunities.Perform other duties as assignedQualifications:High school diploma2-3 years' experience in mail print environmentAbility to balance and achieve positive results in the areas of safety, quality, productivity, cost and employee relationsAbility to handle multiple tasks in a fast-paced environmentAbility to process, comprehend and follow detailed instructionsAbility to plan, organize, and prioritize work for self and othersAbility to find, analyze, and solve problemsAbility to make and implement effective decisionsAbility to stand for extended periods of time and to frequently lift and move heavy materials (about 30-35 pounds)Ability to take initiative, be self-motivated and work independentlyKnowledge of Windows and Microsoft Office skillsMust be able to pass drug screen, E-Verify, and background checkApply today and join a stable, expanding team at the forefront of the mailing industry.