HEAT Eligibility Worker

Job Description

Job Description

We're Hiring: HEAT Eligibility Worker | $18.80/hour + Amazing Benefits!

Location: Salt Lake City Area | Schedule: Monday - Friday 8:30 am – 5:00 pm (on-site) | Type: Full-Time | FLSA: Non-Exempt

Do you enjoy empowering others to reach their full potential? Are you someone who approaches challenges with a positive attitude and a clear plan to overcome them? If so, you could be the ideal candidate for our Eligibility Worker role!

A Day in the Life:

• Determine client eligibility for HEAT utility and water assistance in compliance with Federal, State, and UCA policies
• Provide trauma-informed, client-centered support, educating clients on budgeting and energy-saving strategies
• Manage and monitor caseloads to ensure timely and accurate service delivery
• Refer clients to appropriate internal and community resources
• Assist with other program functions such as application editing, mentoring, or training as needed
• Use strong organizational skills to maintain accurate records and ensure confidentiality and accountability
• Communicate effectively with clients and community partners from diverse backgrounds, representing the agency professionally
• Utilize proficiency in internet-based systems and standard computer applications to complete work efficiently
• Exercise sound judgment and problem-solving skills in a fast-paced environment
• Work independently and collaboratively, remaining open to feedback and committed to team success

What You'll Need to Succeed

Minimum Requirements

• High School Diploma or GED
• MS Office Experience

Bonus Points (Preferred but Not Required)

• Associate's or bachelor's Degree
• Bilingual (Spanish or Arabic preferred)

Travel & Flexibility

This position regularly travels along the Wasatch Front, and the employee will be required to provide reliable transportation.

Work Environment & Physical Demands

• Requires mobility and physical dexterity
• Ability to read, focus, organize, recall, and retain information
• Must be able to sit and/or stand for extended periods
• Occasional bending and lifting of up to 25 pounds
• Regular use of office equipment
• Position is held in-office, typically in a cubicle or private office within a UCA program site or a partnering agency building
• Exposure to normal office noise and foot traffic is expected

Pay & Perks

• $18.80/hourly
• Medical, Dental, and Vision Insurance
• HSA with up to $2,500 match + Telehealth access
• 401(k) with 5% company match
• 11 Paid Holidays + Paid Winter Break (Christmas-New Year's)
• 192 PTO hours annually + Weekly Paid Self-Care Hour
• Life & Disability Insurance, EAP, and more!

Why Utah Community Action?

We serve over 60,000 individuals annually through programs like Head Start, Nutrition, Housing, HEAT, and more. If you're ready to put your financial skills to work for a mission that matters, we want to meet you!

Apply now! It only takes 3 minutes to join a team that's changing lives every day.

Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex (including conditions of pregnancy), marital status, familial status, sexual orientation, gender identity or any other protected- group status.