Manager of Technical Services

Job Description

Job Description

Power the Future of Energy Reliability

EnergyUnited is seeking an experienced and strategic Manager of Technical Services to lead the planning, operation, maintenance, and modernization of our substation, transmission, communications, and operational technology systems. This leadership role is responsible for ensuring the reliability and security of critical grid infrastructure while supporting the cooperative's commitment to delivering safe, dependable electric service to our members.

Reporting to the Director of Grid Systems, the Manager of Technical Services provides leadership to technical personnel, oversees substation and communications assets, manages departmental budgets and work plans, and plays a key role in grid modernization and cybersecurity initiatives.

Key Responsibilities

Leadership & Strategic Planning

• Provide leadership and direction for the Technical Services Department.
• Assist in developing and implementing departmental objectives and long-range strategies.
• Recommend improvements to technical operations, processes, and system performance.
• Develop and manage annual departmental budgets and work plans.
• Lead and develop technical staff while promoting a culture focused on safety, accountability, and operational excellence.

Substation & Transmission Operations

• Direct the construction, operation, maintenance, testing, and inspection of substations in accordance with RUS standards and manufacturer requirements.
• Coordinate power restoration efforts involving transmission and substation facilities during outages and emergencies.
• Maintain the Substation Equipment Database and oversee equipment lifecycle management.
• Support regional operations with testing, maintenance, and repair of distribution equipment, regulators, and reclosers.
• Coordinate with Engineering to maintain and develop protective relay settings.

Communications & Grid Technology

• Direct the specification, licensing, installation, operation, and maintenance of EnergyUnited's communications systems, including microwave, packet radio, and two-way radio networks.
• Oversee data communications for delivery point metering and real-time load signals to power suppliers.
• Collaborate with the Manager of Grid Modernization to maintain and enhance SCADA and Load Management systems.
• Strengthen cybersecurity through effective management of Operational Technology (OT) assets and timely firmware maintenance.

Asset Management & Contract Administration

• Manage inventory for transmission and substation materials.
• Develop technical specifications, solicit bids, evaluate proposals, and recommend contract awards.
• Oversee contractors performing substation construction and specialized technical services.
• Coordinate development of substation plans, bid documents, and procurement of new substation sites.

Metering & System Monitoring

• Oversee testing, calibration, and programming of current transformer (CT) metering systems.
• Review loading and billing information for large power accounts.
• Direct installation and operation of monitoring equipment used to analyze large power usage and system loading trends.

Qualifications

Required

• Bachelor's Degree in Electrical Engineering.
• Professional Engineer (PE) License in the State of North Carolina.
• Demonstrated leadership and supervisory experience.
• Strong knowledge of substation and transmission construction, maintenance, and operations.
• Knowledge of electric utility safety practices, NESC requirements, RUS standards, and applicable regulations.
• Experience with utility communications systems and operational technology infrastructure.

Preferred

• Seven (7) or more years of experience in distribution, transmission, and substation construction, maintenance, and operations.
• Experience leading technical, construction, or utility operations teams.
• Knowledge of FCC regulations related to telecommunications and radio frequency systems.
• Experience with Microsoft Office Suite.
• Experience with SCADA systems, load management technologies, and utility cybersecurity practices.

What You'll Bring

• Strong technical and engineering expertise.
• Excellent leadership and team-development skills.
• Strategic thinking and problem-solving abilities.
• Strong project management and vendor management experience.
• Ability to manage multiple priorities in a fast-paced utility environment.
• Commitment to safety, reliability, and member service.

Working Conditions

• Hybrid work arrangement with periodic reporting to EnergyUnited office locations.
• Must be available to respond during emergencies, major outages, and adverse weather events.
• Some irregular work hours may be required.
• Participation in storm restoration efforts and emergency response activities is expected.

Residency Requirement

This position is classified as a Non-Direct Operational Position. Employees must establish residency within one of the nineteen counties served by EnergyUnited or within a 40-road-mile radius of an EnergyUnited office location.

Why EnergyUnited?

At EnergyUnited, you'll join a cooperative dedicated to serving our members through innovation, reliability, and community commitment. You'll have the opportunity to lead critical infrastructure initiatives, support grid modernization efforts, and help shape the future of electric service throughout our communities.

As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR § 60-741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR § 60-300, EnergyUnited EMC (hereinafter referred to as "the Cooperative"), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.