Senior Solutions Architect - LATAM

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity? Fin is looking for an exceptional Portuguese and Spanish Speaking Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? - Lead technical discovery to identify and address our customers’ needs - Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise - Conduct impactful, value-based solution reviews and in-depth technical sessions - Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities - Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues - Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning - Build trust with customers by approaching challenges with empathy and curiosity - Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin - Commit to customer success, ensuring lasting value and proactively addressing challenges What skills do I need? - Portuguese and Spanish Fluency are required - Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships - Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations. - Ability to solve problems independently while thriving in collaborative team environments - Proven time management skills in a dynamic team environment - Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle. - Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact. - Experience working closely with product and engineering teams to communicate customer feedback and influence product direction. - Familiarity with managing POCs, RFPs, and addressing complex security questions.