Project Manager I

Project Manager I

Reporting to the Transportation Manager, the Project Manager I is responsible for the management of small to mid-sized projects. This position supervises large move and install crews to complete projects for commercial customers. This position is responsible to ensure the job must stay within bid. Any possible change orders requested by the customer need to be documented and signed by both the customer and the Project Manager.

Performs general manual labor and office furniture installation tasks including loading, unloading, lifting, and moving office furniture and materials. Assists with a variety of functions with manual labor tasks as needed. May require loading and unloading trucks from loading dock, using ramps or on lift-gates. May assist in pushing furniture, equipment, and cartons on wheels to and from trucks, offices, and warehouses. May assist in setting & offsetting goods on equipment. May be required to drive trucks up to if qualified and approved. Assists the install/move process by communicating with project managers, the end users/customer and other crew members.

In addition, this position is responsible to train staff to ensure quality work is performed, and most importantly, responsible to ensure the customer's complete satisfaction.

Project Manager I is also responsible for reporting and escalating any related issues about the project to the Operations Supervisor or Transportation Manager. Typically reports to the Transportation Manager, but may be given directions from the Dispatcher, Operations Supervisor and Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Project Assignments:

· Checks for start time (for next day's work schedule) with dispatch daily.

· Arrives at Corovan dispatch office (or on-site), in complete uniform every day.

· Obtains daily work assignments from dispatch or operations manager.

· Read install plans and identify starting locations, staging locations and changes.

· Sets, offsets, pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required.

· Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily.

· Handles and stages product, performs detail work and trash-out functions on install projects.

People Management:

· Provide supervisory coaching and guidance to the daily crew assigned which may include movers, installers, techs, drivers, foremen, supervisors or other project manages as assigned.

· To train, support, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity.

· Manages small move and install projects to ensure complete customer satisfaction.

· Report any performance management issues of crew to Operations Supervisor or Transportation Manager.

· Ensure the timesheets and other documentation are completed accurately, signed by employees, and submitted by the time requirement.

· Monitor the team for compliance on company and customer policies and procedures.

· Partners with Operations Manager, Transportation Manager and Human Resources to handle discipline of employees in accordance with company policy.

· Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines.

· Provide leadership to his/her assigned team and set a culture of engaging and respecting employees.

Inventory and Maintenance:

· May be able to identify and inventory all major brands of systems furniture.

Customer Relations:

· Maintain excellent customer service with the customers, sales, transportation, and operation teams to establish solid relationships.

· Must be punctual at all times. If an emergency arises, inform the dispatcher, Supervisor and Operations Manager immediately, so that appropriate coverage can be arranged.

· Must work cooperatively with all members of the crew.

· Must be courteous, helpful, and professional to all existing and potential customers.

Training:

· Promote Corovan's Mission and Vision Statements.

· Continuously promotes compliance with company policies and procedures.

Safety:

· Ensure the highest standards of safety, productivity and customer service are exceedingly daily.

· Ensure crews are adhering to all safety rules; to include proper safety equipment PPE (back braces, safety shoes, safety glasses, masks, gloves, etc. required by the company or customer), drive forklifts safely (seatbelt, slow speeds, ensuring trucks are chalked and using proper plates, etc.).

· Provide daily safety briefings (safety huddles) with crew, at the beginning of each job, to be in compliance with company policy.

· Immediately report all injuries, accidents and claims, no matter how minor, to the Operations Department for all employees assigned.

Other duties:

· If also a qualified installer, installs systems walls and splines, handles and stages product, performs detail work and trash-out functions on install projects.

· If also a qualified and approved driver, drives trucks up to and including Class A vehicles. Must follow the procedure and complete the Vehicle Inspection Form if driving company vehicles.

· Follow all confidentiality rules regarding any products or services that you see at a customer's move site.

· Follow all security rules for the company and assigned customers.

· Must be respectful of rules at each customer site as to where to work and adhere to meal and rest period locations.

· Must follow all confidentiality rules with regards to any products or services that are visible at the move site.

· Promote Corovan's Mission and Vision Statements, including promoting compliance with company policies and procedures.

· All other duties as assigned based on business needs.

Financial:

· Ensure job is brought in at or under under bid. Any possible change orders need to be documented and signed by both the customer and project manager for processing and approval.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

1. CUSTOMER SERVICE – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
2. TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
3. MANAGERIAL – Strong Leadership capabilities with experience in recruiting talent and building an effective team. Experience coaching to subordinates. Strong result-oriented and can-do attitude.

4. ORGANIZATION SKILLS – Organization and project planning skills with ability to juggle multiple assignments and tasks.

5. INTERPERSONAL SKILLS – Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.

6. LANGUAGE SKILLS – Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Must efficiently communicate with customer and coworkers.

7. MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.

8. REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

9. LEADERSHIP – Strong interpersonal and leadership skills.

10. OTHER DUTIES:

a. Exceptional problem solving and strong decision-making skills.

b. May be familiar with and able to train others using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc.

c. Excellent analytical ability.

d. Must be detail oriented.

e. Familiarity with