Technical Manager (US Core Lab)

Job Description

Job Description

About Cleerly

We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.

Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks.

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.

While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.

Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives.

About the Team

The primary purpose of the Technical Manager role is to provide technical expertise to internal teams and external clients. The scope of the role includes, but is not limited to, technical and clinical support for Core Lab analysts, complaint handling, process improvements and evaluation of quality and turnaround trends of Cleerly analysis.

About the Opportunity

Reporting to the CCTA QC Assessment Lead, the Technical Manager will contribute to many critical tasks in the daily operations of the Core Lab, including:

• Managing technical escalations and complaints
• Communicating with other teams, departments and clients
• Assisting the training department when required
• Managing essential Technical projects when applicable to the role.
• 6 month expectations : Completed training for essential skills for the role, including:
• Cleerly software
• Advanced Pathology
• Work Instructions and Standardizations
• 12 month expectations:
• Become a proficient user of Cleerly Software and develop understanding of advanced pathology.
• Manage escalations, complaints and external communications with clients with limited supervision.
• Collaborate cross-functionally with all other Core Lab departments(IS, APPS, PHO and Training) and external teams such as the product team.
• Evaluate quality and turnaround time trends.
• Participate in development of technical standards
• Effectively communicate with clients and team members during the complaint handling process.

Responsibilities

• 30%: Contribute to standardization process for Cleerly LABs analysis
• 20%: Assist on reviewing complaints (discordances), and is the first contact point for MSL
• For the appropriate discordances, as coordinated by the CCTA QC Assessment Lead, may be the technical interface with the site/client.
• 20%: Evaluate Cleerly LABs software and provide the Technical team feedback for future improvement; Reviews the CLI fixes and decide about the impact or escalates
• 10% : Provide clinical support for escalated commercial and research exams; Serves as a first escalation point and peer review discussion
• 10% : Assisting with training (shadowing/content creation)
• 10%: Evaluate quality and Turnaround Time trends

Requirements

• Degree in Medical Sciences, preferably Radiography;
• Bachelor's degree or applicable experience(>5 years);
• Technical and clinical experience in CTA Coronary Post processing (minimum of 2 years preferred);
• Minimum 2 years CCTA experience;
• Experience in collaborating with multiple departments or entities;
• Supervisory or leadership experience a plus

In addition to experience in leading people, this role requires expertise in coronary CTA analysis, including coronary anatomy and advanced understanding of pathology. Understanding of training processes, including development of training programs, is also required. Excellent communication and interpersonal skills are a must for this highly collaborative role.

Must be located in the US

Must be fluent in English and medical terminology. Must be able to cover evening or weekend shifts as needed.

Soft Skills

• Highly organized
• Creative thinking;
• Analytical thinking;
• Advanced problem solving;
• Critical thinking;
• Holistic thinking;
• Communication;
• Attention to detail;
• Interpersonal Skills.

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets , including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus , resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $100,000 - $115,000
• TTC: $115,000 - $132,250

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Working at Cleerly takes HEART. Discover our Core Values:

• H: Humility - be a servant leader
• E: Excellence - deliver world-changing results
• A: Accountability - do what you say; expect the same from others
• R: Remarkable - inspire & innovate with impact
• T: Teamwork - together we win

Don't meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company.

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

For more information see our Privacy Policy (-policy). All official emails will come from @cleerlyhealth.com email accounts.

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