Bilingual (English/Spanish) Branch Manager

Job Description

Job Description

The ability to speak and write fluently in English and Spanish is required for this opportunity.

Juntos abrimos las puertas de oportunidades para nuestra comunidad! Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the help you need to meet your financial goals. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working as our Bilingual English/Spanish Branch Manager.

What sets us apart:

• Great Paid Time Off Benefits!
• Prospera Pays 91% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term Disability and Long-Term Disability at No Cost to You!

About the Role:

Reporting to the Director of Branch Operations, the Branch Manager leads branch performance through exceptional member experience, team development, and operational excellence. This role drives growth by building strong relationships, collaborating across departments, and fostering an inclusive, high-performance culture aligned with Prospera's values.

Expectations and Responsibilities

• Lead, coach, and develop team members to achieve service, referral, and performance goals.
• Oversee daily branch operations to ensure compliance, efficiency, and outstanding member experience.
• Build strong member relationships, resolve escalations, and model service excellence.
• Partner with HR on talent management, onboarding, and performance development.
• Champion a positive, accountable culture that supports employee engagement and success.

Qualifications & Skills

• Proven leadership experience in financial services, branch operations, or retail management
• Strong ability to drive growth, performance, and relationship development
• Knowledge of banking regulations, operational best practices, and coaching principles
• Excellent communication, problem-solving, and interpersonal skills

Experience & Education

• 3-5 years of related financial or retail experience; minimum 1 year in a leadership role
• High school diploma or GED required; Associate degree preferred

If you are looking for a great opportunity to join a growing team, let's talk!

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

Life is short. Work somewhere awesome!

Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.