Account Manager Level 1 - Sales and Service

Commercial Tire Account Manager

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you're looking for a career where you're valued, supported, and set up to grow, we'd love to meet you.

POSITION OVERVIEW - This position will be working in the Wenatchee, WA area. It is also eligible for a commissions program.

This position is responsible for the servicing, managing and overseeing all aspects of an account or group of accounts assigned by management. This position may do a significant amount of service.

JOB RESPONSIBILITIES

• Consistently maintains a weekly Service/Sales Route for all assigned accounts.
• Forecast and track key account metrics: CPM, CPH Revenue and Inventory.
• Complete and provide NRT reporting for Key Accounts.
• Helps Develop service personnel in stores for efficiencies and redundancy for coverage.
• Obtains monthly service Quota.
• Manage and maintain monthly and quarterly inspections for all assigned accounts.
• Build and maintain strong, long-lasting customer relationship
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Identify growth opportunities within assigned accounts and collaborates with sales team to ensure growth attainment within these accounts.
• Resolves high severity requests or issues escalations as needed.
• Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
• Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
• Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
• Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
• Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs
• Active role in product and service sales
• Manage a group of customers by servicing and selling recommended products and services.
• Increase sales revenue by penetrating current customers, gaining new customers, and making "cold calls".
• Promote ALL Commercial Tire products and services and develops new relationships and maintains existing customer relationships.
• Reviews market analysis to determine customer needs, volume potential, price schedules, discount rates and makes recommendations for marketing and sales programs.
• Promotes excellent customer relations, confers with customers and company officials to resolve issues and ensure prompt service to customers
• Completes service orders, processes tickets, invoices and bills out customer verifies credit status of customers, makes billing adjustments, initiates purchase orders for parts, assists with updating information on the computer and maintains records/files for proper follow up. All product delivered must be billed out within 48 hours.
• Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies
• Supports company safety and operational standards and adheres to all audit requirements

Account Manager Deliverables

• Grow Sales and Service Revenue with assigned Accounts at rate of increase with the Store Budgets.
• Obtains Monthly and Annual Gross Profit Goal.
• 60 Day Inventory Turns on Customer Bandag Retread Inventory.
• Complete Quarterly inspections for all assigned accounts

Training Requirements:

• Complete online manufacturer training
• TIA training requirement completed on:
• Industrial Tire Safety
• Farm Tire Safety
• Earthmover Tire Safety
• MSHA training

COMPETENCIES AND SKILLS

• Customer Service
• Negotiation
• Sales Skills
• Interpersonal Savvy
• Teamwork
• Communication

QUALIFICATIONS Unless indicated otherwise, these are preferred

• GED or High School Diploma (required)
• A valid driver's license and insurable driving record (required).
• Experience in delivering client-focused solutions based on customer needs.