Retail Store Operations Manager

Job Description

Job Description

Description:

The Retail Store Operations Manager is responsible for managing the day-to-day operations of the Goodwill Northern Michigan retail store, ensuring that it meets or exceeds sales goals, is well organized, and provides excellent customer service. In addition, the Retail Store Operations Manager is responsible for supervising a team of employees, managing inventory, and ensuring that the store is in compliance with Goodwill Northern Michigan's policies and procedures. The Retail Store Operations Manager may be required to cover other store locations as needed.

Essential Functions :

1. Responsible for retail store staffing/personnel (interviewing, hiring, training, managing, terminating) and adhering to Goodwill Northern Michigan’s employment policies & procedures. 
2. Schedule and oversee schedules of store team.
3. Communicate to/with team members and departments.
4. Review, reconcile and approve employee timecards.
5. Assist in materials handling and processing of donated goods as needed.

 

Primary Responsibilities :

1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
3. Interact with all Goodwill team members, clients, and customers in a professional manner.
4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Manage the daily operations and personnel of a retail store location, maintaining friendly, clean, attractive, efficient, fully stocked, profitable stores and productive, engaged staff.
6. Ensure that retail customer service standards are consistently achieved.
7. Ensure that retail location is appropriately maintained, visually appealing and portrays a quality image of Goodwill Northern Michigan.
8. Ensure that the location operates within the established budget (sales and profit/loss).
9. Provide coordination throughout the store with team members to maintain or exceed budgeted sales and income level.
10. Develop and provide staff with the support and training they need to perform their jobs and achieve their performance objectives.
11. Ensure all team members have received all appropriate job and safety-related training.
12. Develop and train Assistant Retail Store Managers to be able to fully operate the store in the absence of the Retail Store Manager.
13. Perform quarterly employee developmental check-in conversations with all direct reports.
14. Maintain all customer and quality control standards in a professional manner.
15. Ensure responsibility for reporting and banking in a proper manner.
16. Ensure all administrative functions and responsibilities are accurate and completed and submitted in a timely fashion.
17. Administer and maintain documentation regarding employee attendance and performance according to company policies and procedures.
18. Ensure quality control standards, accurate pricing strategies and merchandise rotation are being maintained.
19. Responsible for daily auditing procedures, bank deposits, and cash control.
20. Ensure that all Goodwill Northern Michigan agency and retail policies, procedures and processes are implemented, followed, and/or achieved.
21. Hold regular staff meetings, keeping staff members abreast of pertinent information from location, retail operations and Goodwill Northern Michigan overall.
22. Assist Retail Director in developing best practices for retail division.
23. Attend all scheduled retail Management meetings and scheduled trainings.
24. Other duties as assigned by manager.

Reports to : Director of Donated Goods

Supervises : Retail Team employees, volunteers

Requirements:

Education, Licenses, Certifications and Experience :

1. High school graduate or GED. College degree preferred.
2. Minimum of 4 years of managerial experience in a high volume fast paced business. Retail or other customer service-oriented environment preferred.
3. Current driver’s license without restrictions.

Knowledge, Skills and Abilities :

1. Proven leadership skills with the ability to develop and motivate a team of employees.
2. Ability to communicate effectively with customers, staff, and people with disabilities to provide direction, and resolve complaints and problems as they arise.
3. Ability to coordinate multiple activities, schedules, and projects.
4. Good organizational skills required, must have strong communication skills, both oral and written.
5. Ability to create and maintain documentation regarding team member attendance and performance according to company policy.
6. Ability to plan and to be creative and naturally seek further professional growth.
7. Well-developed sense of responsibility and coping ability.
8. Ability to make quick accurate decisive decisions.
9. Ability to understand and accept people with barriers to employment and everyday living.
10. Strong computer skills with working knowledge of current Microsoft Suite.
11. Proficiency with Counterpoint Point of Sale software.
12. Ability to work varied hours and days as business dictates.

Physical Requirements : 

1. Work in an environment with occasional high stress, and short deadlines.
2. Stand, walk, and sit throughout the workday.
3. Routinely bend, stoop, push, pull, reach, kneels twist, turn throughout the day.
4. Ability to lift up to 50 pounds. May be required to exert 150 – 300 pounds of force.

Other : Reliable transportation for bank deposits, off site training, and multi-store travel.