Guest Service Agent - Hilton Austin

Hilton Hotels - - Responsibilities: Greet guests and complete the registration process, including inputting and retrieving information from the computer and assigning rooms; Assist guests with check-out and process payments using the POS system; Promote and upsell hotel services and facilities to maximize occupancy; Respond to guest inquiries and resolve issues in a timely and professional manner; Field guest complaints, conduct research, and negotiate solutions for guest satisfaction