Service Technician

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

QED is seeking an organized, energetic and dependable individual to join our team. The Service Technician is responsible for performing maintenance, repair, calibration, and installation of Non-Destructive Testing (NDT) and related equipment at customer locations or in-house. Knowledge of NDT equipment is a plus.

WILL TRAIN individuals who have experience or an educational background in one or more of the following:

- Reading and interpreting wiring schematics

- Understanding electronics circuitry

- Electronics repair

Responsibilities and Expectations:

• Troubleshoot, repair to component level (if needed), and install a wide range of NDT equipment from multiple manufacturers.
• Perform periodic maintenance of NDT equipment.
• Communicate with customer(s) to schedule service call(s) for both repair and maintenance activities.
• Provide technical support to customers when they are attempting to troubleshoot/repair their own equipment.
• Provide support to Service Manager when needed.
• Follow up with customers to ensure product repairs are satisfactory and service call was performed to expectations.
• Participate with planning equipment layout/facilities requirements for installation of equipment.
• Advise customers if equipment is not in compliance with current safety standards.
• Partner with sales department to determine what replacement equipment will satisfy customer needs when equipment has reached end of life and needs to be replaced.
• Train customer personnel on safe and proper operation of equipment.
• Train customer personnel to perform any maintenance that needs to be done by operators.
• Work with Service Manager to schedule workload efficiently to minimize customer inconvenience and maximize productivity.
• Maintain in-house repair of NDT equipment
• Maintain accurate inventory and supplies for assigned warehouses.
• Responsible for maintaining valid calibration dates on diagnostic tools, meters, and equipment.
• Follow all safety practices appropriate for jobs being performed.
• Look for opportunities while on job sites that could benefit customers and the company.
• Maintain facility cleanliness and work area at the customer site and at warehouse locations.
• Be on time, reliable and professional while maintaining QED's core values.
• Willing to travel, sometimes overnight or on short notice. Valid Driver's License and clear driving record are required, as local deliveries/pickups may be required.
• Other duties as assigned.

High school diploma or equivalent is required.