Enrollment Management Assistant

Job Title

Enrollment Certification Manager

Job Description

The Student Success division at the University of South Florida (USF), is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of educational experience. The Office of the Registrar (URO) empowers student success and academic integrity by expertly managing enrollment, academic records, scheduling, and graduation processes, while upholding policies, regulations and statutes for the entire university community.

This role manages all functions related to enrollment certifications, including third-party requests, degree verifications, and student enrollment/graduation reporting to the National Student Clearinghouse and NSLDS. It requires independent judgment to resolve processing issues and proactively identify solutions, while keeping leadership informed of emerging concerns.

The position contributes to strategic planning, compliance, performance improvement, data management, and reporting. It also supports emergency preparedness and serves as essential personnel for continuity of operations during emergencies.

Responsibilities

Process daily enrollment verification requests for current students and third-party organizations, ensuring accuracy, timeliness, and compliance with institutional policies and the Family Educational Rights and Privacy Act (FERPA).

Conduct degree verifications for students and alumni to support licensure and certification processes in accordance with university guidelines.

Manage data reconciliation with the National Student Clearinghouse (NSC) and National Student Loan Data System (NSLDS), ensuring compliance with federal regulations and timely updates for current and former students.

Respond to inquiries exercising sound judgment in resolving issues or escalating to appropriate personnel. Maintain collaborative relationships across the URO, SEM, and other departments to ensure high-quality service, and serve as back-up for official transcript release for the university.

Safeguard the confidentiality of student records, ensuring all work complies with FERPA and related federal and state regulations. Educate others on the ethical and legal responsibilities of handling sensitive student data.

Support the mission of Student Success, Strategic Enrollment Management, and the Office of the Registrar by assisting during peak periods, participating in professional development, contributing to procedural documentation, and serving on institutional committees at the discretion of the University Registrar.

Qualifications

This position requires a high school diploma or equivalent, with one year of experience in office, administrative, or academic/student services support positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications: Proficiency with technology and strong interest in continuous skill development. Experience with student information systems (Ellucian Banner preferred), Microsoft Office, Windows, and data tools such as querying for business intelligence software. Demonstrated ability to communicate decisions confidently and professionally to students, staff, faculty, and administrators. Strong decision-making, problem-solving, organizational and research skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment while delivering exceptional customer service. Solid understanding of and adherence to FERPA and related data privacy regulations.

Senate Bill 1310- The Florida Senate is conditional upon meeting all employment eligibility requirements in the U.S.

A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor's degree;
• (c) Six years of direct experience for a master's degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree

Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

Minimum Qualifications that require a high school diploma are exempt from SB 1310.

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.