SENIOR SERVICES ASSISTANT - PART-TIME

Senior Services Assistant

Under the general supervision of the Senior Services Manager and the Senior Services Coordinator, the Senior Services Assistant performs duties to assist with Senior Event operations of the Nix Center. The employee coordinates and facilitates an array of customer service duties to include meeting and greeting visitors, assisting members, and providing aid in the logistics of program administration and implementation. The employee assists with facilitation and administration for programs. This position is scheduled to work 19 hours per week.

Essential Functions

Nix Center Operations. Coordinates and aid in the day-to-day operations of the Nix Center to include assistance with the facilitation, execution, and implementation of programs, and facility events and activities.

• Acts as a reference and source of information.
• Assists with the overall daily operations and functions of the Nix Center.
• Assists existing members; responds to requests and provides direction. Maintains collegial, productive, and professional relationships among employees and colleagues.
• Attends and participates in meetings; assists in the development of reports on center activities.
• Distributes assembled materials as appropriate.
• Ensures confidentiality as determined and appropriate.
• Represents the Center and City in a consistently professional and positive manner.
• Assists members, guests, and patrons; aids in maintaining safety of all individuals.

Facility Rentals. Performs administrative and customer service in order to provide exceptional services to the senior citizens and aging population and to assist in the effective and efficient operations of the Center.

• Greets visitors; responds to requests and inquiries.
• Answers phones and appropriately route if necessary.
• Receives member payments.
• Counts and processes member and rentals fees and payments.
• Makes facility reservations via telephone and in person.
• Provides tours of the facility for interested prospective members
• Provides an explanation of the rules, regulations, and policies and procedures governing rentals.
• Assists with contractual agreement for rental of the facility.
• Processes contractual agreements to include providing paperwork, explaining the specifics and details, and assisting with the completion of the agreement.
• Communications the specifics of events to renters and vendors to serve as confirmation of details.
• Establishes contact with vendors to check licensing and permits for up-to-date status and adherence to legal deadlines.
• Visually inspects facility prior to and after events and programs to ensure cleanliness and free of debris.
• Decorates the facility for special events and programs.
• Assist with set up/dissemble for events and activities.
• Assists and monitors after hour events.

Programs. Assists with development, set up, and execution of programs, activities, special events in order to effectively provide services to senior citizens and the aging population.

• Recommends new programs and activities for seniors.
• Assists with the development, specifics, and details of new programs.
• Set up for various programs to include arranging tables and chairs, arranging necessary materials and equipment, and providing refreshments.
• Cleans and disinfects tables, chairs, and other surfaces.
• Disassemble arrangements and inspects rooms after programs to aid in cleanliness and remove and debris.
• Assists with planning the logistics and specifics of programs to successfully execute.
• Assists with the implementation and execution of programs.
• Posts flyers and other marketing materials to display pertinent information of programs.
• Drives to run errands.

Non-Essential Function

• Assists seniors to aid in balance and to help prevent falls.
• Performs light cleaning of facility.
• Performs other job-related duties as required or assigned.

Minimum Qualifications

• Possess a high school diploma or GED; an associate’s degree in business, administration, or related field from an accredited college is preferred.
• Minimum of two (2) years of previous work experience of working with the public.
• Previous experience of working with seniors is preferred.
• Possess a current and valid driver’s license; must be insurable.
• Ability to work nonstandard or extended work hours.
• Ability to pass a pre-employment background check and an initial drug screen.

Supplemental Information

Knowledge, Skills and Abilities (* Can be acquired on the job)

• Knowledge of City rules, regulations, policies, and procedures.
• Knowledge of City geography and road systems.
• Knowledge of safety rules including accident causation and prevention.
• Knowledge of customer service skills.
• Knowledge of senior citizens and the aging population to include challenges.
• Knowledge of mathematics and computational skills.
• Knowledge of the principles and practices of cardio-pulmonary resuscitation (CPR) and First Aid.
• Communication skills to effectively communicate internally and externally, both orally and in writing.
• Verbal skills to effectively communicate with co-workers, supervisors, the general public and over the telephone.
• Writing skills to develop professional letters, reports, and other materials using correct English, grammar, punctuation, and spelling.
• Listening skills to take accurate statements.
• Reading skills to understand and interpret state and City law enforcement directives, procedures, and instructions.
• Math skills to perform basic mathematical calculations.
• Ability to administer First Aid and CPR.
• Ability to operate standard office equipment.
• Ability to use computers and office productivity software.
• Ability to maintain professional attitude.
• Ability to handle and account for monies.
• Ability to deal with all contacts in a courteous and patient manner.
• Ability to handle irate individuals.
• Ability to handle dynamic situations in a calm and courteous manner.
• Ability to maintain strict confidentiality dealing with personnel records.
• Ability to prioritize work projects and multi-task.
• Ability to organize files and work projects.
• Ability to work with little or no supervision.
• Ability to drive.

Physical Demands The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. Work Environment The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.