Manager, Retail Sales Group

Duties and Responsibilities Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Oversees the execution of the sales and lead generation strategy for Retail, with a particular focus on attracting new high‑value and high‑net‑worth clients and generating advisor consultations among existing clients with an expressed interest in PAS. Develops a culture of ever‑present coaching: is a student and teacher in the art of sales. Provides frequent and ongoing coaching of sales competencies and independent‑thinking skills to develop and grow the team to achieve specific business results. Recognizes special skills, highlights best‑in‑class abilities, provides analysis/feedback and suggests improvement to staff. Monitors sales crew inbound/outbound calls for coaching purposes. Personally participates in the sales process. Expected to model the desired behaviors, activities and results. Answers inbound calls, initiates outbound calls and manages a small book of cases. Assists in the development of business and sales‑related goals. Works with peers and sales professionals to monitor and communicate progress toward goals. Develops close working relationships with all appropriate internal partner groups. Drives team to convert inbound/outbound sales leads in order to achieve results. Recognizes VOC, market trends, competitive offerings and opportunities for improvement. Develops and recommends changes to departmental policies, procedures and workflows to meet changing business needs. Guides team to maximize opportunities and support the consultative sales model. Analyzes and resolves the most complex client issues, and reviews internal partner and client feedback. Participates in special projects and performs other duties as assigned. Qualifications Minimum of five years related work experience. Previous people leadership experience preferred. Prior experience in sales and business development organization preferred. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role‑specific duties. Sponsorship Vanguard is not offering visa sponsorship for this position. #J-18808-Ljbffr Vanguard