Site Reliability Engineer

To enhance platform reliability and performance for millions of readers, the full-time remote Site Reliability Engineer will manage production services on Heroku and AWS, optimize application performance, and collaborate with software engineers to implement best practices in infrastructure and security. Key responsibilities Share responsibility for the health and performance of production services, proactively identifying and resolving issues using monitoring tools Define and track Service Level Objectives (SLOs) and optimize application and database performance by identifying bottlenecks and implementing improvements Champion the developer experience by enhancing CI/CD pipelines and collaborating on security best practices across infrastructure and applications Required qualifications 3-5+ years of experience in Site Reliability Engineering, DevOps, or related infrastructure management roles Deep experience managing applications on Heroku and AWS, along with proven experience with Infrastructure as Code (IaC), specifically Terraform Hands-on experience building and maintaining CI/CD pipelines, preferably with GitHub Actions Strong understanding of web application performance in a Ruby on Rails environment, including diagnosing and fixing performance issues Familiarity with observability and monitoring tools like New Relic, ScoutAPM, or Sentry