Staff Product Manager, AI-Driven Patient Care Experience

Headway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.About The RoleAt Headway, we're building a new mental healthcare system that everyone can access. To do this, we need to create products that work seamlessly for both patients seeking care and providers delivering it. Every month, one million patients in the US ask their physicians for a referral to a mental health provider. Most of these physicians, mainly part of large hospital groups (AKA Health Systems) don't have a reliable partner to refer their patients to today. As a result, millions of patients each year end up stranded, without the mental healthcare they seek. We are looking to bring on a Staff Product Manager to help tackle this thorny but ambitious problem, by building out our health system product and strategy to effectively engage and retain health system customers, receiving referrals and connecting these patients to care.What you'll do at Headway:Build products that make Headway the go-to referral partner for individual physicians, hospitals, and health systems, helping more patients access care and driving growth in appointments.Partner closely with our Go-to-Market team to support the onboarding and success of new health system partners.Develop tools and experiences that activate new health systems, increase referring physician engagement, and strengthen retention and wallet share.Collaborate with fellow Product Managers across our Patient vertical to ensure a seamless experience from referral intake through patient care, bridging health system needs with patient outcomes.You'll be great for this role if you:Have a proven track record of building products from early beginnings to scale, driving adoption and measurable outcomes.Bring experience building partnership-driven products within consumer marketplaces, enabling growth and value on all sides of the ecosystem.A comfortable operating at multiple altitudes — from driving high level strategic discussions and aligning multiple stakeholders, to hands-on product execution.Are able to navigate a complex and ambiguous environment, identify gaps, and drive towards results.The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.Benefits offered include:Equity compensationMedical, Dental, and Vision coverageHSA / FSA401KWork-from-Home StipendTherapy Reimbursement16-week parental leave for eligible employeesCarrot Fertility annual reimbursement and membership13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31stFlexible PTOEmployee Assistance Program (EAP)Training and professional developmentLI-AC1We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.J-18808-Ljbffr