Animal Shelter-Receptionist-Front Desk

Job Description

Job Description

The primary duties of the front desk receptionist/clerk are to maintain a cordial relationship with the public, represent through their demeanor and actions the Mission of our Organization. Ensure quality customer service to all visitors including adopters and donors.

• Process adoption applications to ensure quality adoption matches
• Follow organization adoption and intake procedures and policies
• Liasson with Director, Staff and Volunteers
• Complete ​all documentation for intake/adoptions.
• ​​Maintenance of animal record files

Front Office and General Functions, Position Requirements, Qualifications

• Greet all visitors in a friendly and timely manner​,
• Promptly answer all phone calls, take messages and forward as necessary
• Check and respond to all voicemail and e-mail messages
• Maintain and promote positive public image
• ​Maintain a neat, clean and orderly front desk and office
• Commitment to the humane treatment of animals
• Keen sense of urgency
• Adhere to all organizational policies and procedures and safety standards
• Maintain professional appearance and the ability to tactfully and effectively work with the public
• Maintain a positive and respectful attitude at all times
• Provide and record accurate information
• Ability to handle multiple tasks simultaneously
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Effective communication skills
• Problem-solving skills
• Ability to learn quickly and efficiently
• 1-3 years’ experience in customer service field, within an animal shelter or veterinarian office environment

· Physical Factors:

• Work performed in shelter environment, front office
• Telephone and computer work
• Work​ Requirements:
• Job Type: Part-time
• ​Driver’s License, Reliable Transportation
• One weekend day a must, hourly rate dependant on experience
• Work Location: In person

Job Type: Part-time

Work Location: In person