Seasonal Real-Time Call Center Workforce Optimizer
H&R Block, Inc.
H&R Block, Inc. is seeking a seasonal Workforce Specialist to optimize call center staffing by monitoring real-time traffic and workforce activity. You will reallocates resources as needed and coordinate communications to keep Operations informed of disruptions or performance shifts. You will leverage intraday reporting tools, manage distribution of customer contacts across sites, and provide regular updates to CSO leadership. #J-18808-Ljbffr H&R Block, Inc.
Vacancy posted 1 day ago
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