Gameplay Ambassador

Job Description

Job Description

Benefits:

• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Why Batbox?

Ready to work where every shift feels like game day? Batbox is reinventing the social sports experience - where high-energy baseball meets killer food, signature drinks, and unforgettable vibes. Think an electric sports pub meets batting cages, and you’re right in the middle of it.

Where?

Come work at our flagship Batbox venue in Addison, Texas at ‘Village on the Parkway’.

What You’ll Do

Our Gameplay Ambassadors are the heartbeat of the simulator floor - blending customer service, energy, and know-how to make sure every guest feels confident, supported, and fired up to play.

• Be the Guide. You’ll be the go-to person at the simulators -  welcoming guests, walking them through gameplay, and helping them get the most out of their time in the box
• Deliver Legendary Service. You’ll turn every moment into a memorable one, answering questions about the simulators, celebrating wins, and keeping the energy high
• Solve in Real Time. You’ll learn our baseball simulator technology inside and out so that you can handle quick fixes, resets, or basic troubleshooting and know when to loop in the Product team for bigger issues.
• Support the Team. When the floor slows down, you’ll lend a hand wherever needed - helping hosts seat tables, or sparking guest curiosity by talking up the simulators and upcoming game modes
• Train and Share Knowledge. You’ll help train team members on gameplay basics, system use, and best practices for guest engagement.  
• You get to play. Part of your job is jumping in the box -  learning the games firsthand so you can teach, demo, and amp the experience for every guest
• Represent Batbox beyond the venue. Be open to supporting Batbox at trade shows or special events - helping showcase the simulators, engage attendees, and amp the Batbox experience for new audiences

What We’re Looking For

You are energized by helping others, curious about how things work, and motivated to keep every game running flawlessly while making sure every guest feels supported and excited to play. Whether you’re solving a gameplay question, explaining a new challenge mode, or just high-fiving a guest who hit their first home run, you’re all about delivering that Batbox energy.

• You don’t have to be an engineer, but you should be comfortable around technology -  understanding how our software and hardware connect so you can jump in fast and keep the fun going
• A hospitality-first mindset - you genuinely love helping people have a great time
• A knack for learning new technology quickly and explaining it clearly
• Confidence and enthusiasm when talking with guests - whether it’s their first swing or their tenth
• Strong teamwork and communication skills to stay connected with servers, managers, and the bar
• Some background in hospitality, customer service, or recreation (bonus points if you’ve worked in tech-driven environments).
• Flexibility to work nights, weekends, and events -  when the fun happens! 
• You are at least 21 years old

What to Expect

This role is active and hands-on, and you can expect to:

• This is an hourly paid position
• Be on your feet for 100% of your shift -  walking, standing, and moving throughout the venue
• Work a variety of shifts, including evenings, weekends, and holidays, based on operational needs
• Navigate a fast-paced, high-energy environment where noise and distractions are common
• Lift and carry items weighing up to 30 pounds
• Frequently bend, reach, and stretch during your shift
• Read and write handwritten notes

What We Value

• Be a Good Human: Show kindness, integrity & courage. We aim to always do what's right

• Amp the Experience: We 'wow' our guests and ensure their experience is legendary from the moment they arrive until the moment they leave

• Lead Together: We are one team. Everyone is empowered to lead

• Level Up: We're always looking for new ways to improve, innovate & raise the bar

What’s In It For You

• Flexible scheduling
• Employee food discounts
• A one-of-a-kind, high-energy workplace
• Big room for growth with a fast-expanding brand

Batbox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.