Installation Quality Manager

Job Description

Job Description

Description:

About Preferred Floor & Tile CO.

Preferred Floor & Tile CO. (PF&TCO) is one of the fastest growing flooring companies in the country. Headquartered in Charlotte, North Carolina, with regional offices in Georgia, Florida, Nashville, South Carolina, Texas, and Phoenix, we’re continuing to expand into new markets. We offer turnkey flooring solutions, specializing in National and Regional Home Builders, Single Family Rental (SFR), and Multi-Family Property Management.

We’re a family-owned business that never loses sight of what matters most: building and maintaining quality relationships with our clients. We’re looking for people who are dedicated, hard-working, self-motivated, resourceful, and dependable — people who want our customers saying, “Wow, Preferred is amazing!” We offer competitive compensation with real opportunities for growth, and we’re committed to helping our employees align their personal, professional, and financial goals with ours. Ask us about our 5-A’s philosophy and the “triple win” that drives everything we do

The Opportunity

The Installation Quality Manager plays a critical role in the growth of our installations department, working hands-on to manage flooring and tile projects from pre-walk to completion. If you have a builder or construction background, deep knowledge of the flooring installation process (carpet, LVP, hardwood, and tile — floors and walls), and you know your way around an in-home or job-site measurement, this role gives you real ownership: overseeing ongoing jobs, open cases, pre-walks and post-walks, and the installer relationships that make great outcomes possible.

This is a role for a problem-solver who leads with professionalism and genuinely enjoys developing people — someone installers want to work with, and want to work for .

What You'll Do

• Perform scheduled pre-walks and pre-construction assessments on tile, hardwood, and carpet projects — confirming design layout, materials, and job readiness, and adjusting labor and quote details as needed to keep the customer’s experience on track.
• Provide daily direction and hands-on problem-solving for installers across all active jobs, using work orders, drawings, and internal systems to keep projects moving.
• Coordinate additional materials, change orders, and layout adjustments needed to complete jobs — including opening and managing cases with urgency and strong conflict-management skills.
• Build and nurture relationships with installers, field supervisors, and customers that inspire confidence in your ability to manage projects of any size.
• Partner with the scheduling department on reschedules, job busts, and installer availability and forecasting.
• Recruit and onboard new installers, with an eye toward long-term growth and career development within PF&TCO.
• Manage work orders within payroll deadlines and resolve payroll or reimbursement disputes with accounting.
• Manage or escalate personnel conflicts involving installers, field supervisors, or customers.
• Stay on top of all CRM communication — email, text, voicemail, and calls — in a timely, professional manner.
• Complete accurate floor measurements for installation projects as needed.
• Other duties as assigned.

What We Offer

• Dental Insurance
• Health Insurance
• Employee Assistance Program
• Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Competitive Pay
• Great work culture