Community Liaison

JOB DESCRIPTION SUMMARY

Responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Adheres to all laws, statutes and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials.

2. Ensures maximum third-party reimbursement through effective negotiation of service contracts with managed care organizations, government agencies, and other payers.

3. Establishes and maintains positive working relationships with current and potential referral and payer sources.

4. Builds and monitors community, customer, payer and patient perceptions of Organization's Name as a high-quality provider of services.

5. Assist in strategic planning including identifying opportunities for additional or improved services to address customer needs.

6. Maintains comprehensive working knowledge of the Agency markets including government agencies, major payer groups, key referral sources, and competitor's market positioning.

7. Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.

8. Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the Agency.

9. Monitors and reports cost effectiveness of marketing efforts.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at