Sales Solution Engineer

Sales Solutions Engineer

Jadu is one of the world's leading accessible no-code digital platforms, powering AI-driven digital self-service solutions for local authorities, universities, and enterprise businesses worldwide. Millions of people use Jadu every day to pay bills, apply for services, and find vital information, quickly and easily.

We're passionate about accessibility, innovation, and design. Our platform empowers anyone to build powerful digital services, while giving developers the freedom to create bespoke, cutting-edge solutions.

Working at Jadu means more than writing code or designing interfaces, it's about shaping digital experiences that empower communities, simplify complexity, and truly make a difference.

The Role

The Sales Solutions Engineer will be a crucial member of our sales team, facilitating advanced demonstrations and developing tailored solutions for sales engagements with both the US and UK markets, including prominent partners like Hyland and local government customers. This role requires mastering the Jadu Platform and associated partner products to deliver comprehensive end-to-end solutions. It is key to supporting the growth of our US partner strategy by providing extended partner support, spanning the support of partner-led sales through to the successful deployment and handover of the platform to the partner, supporting and working closely with our US Alliance Manager and VP of Partner Operations.

Key Responsibilities:

• Conduct in-depth product demonstrations and presentations that showcase the value of the Jadu Platform to potential clients and partners.
• Collaborate with sales teams to understand customer requirements and develop tailored solutions that meet their business needs.
• Provide technical and functional support during the sales process, including responding to RFPs/RFIs and preparing detailed technical proposals.
• Collaborate with the sales team, professional services and DevOps team to support the US Alliance team (and partners) from the point of sale through to the successful deployment and handover of the platform to our partners.
• Support the US Alliance team by acting as a single point of contact for our partners during the deployment process, leading on coordination of internal teams and partner communication until successful deployment and handover of the platform.
• Work closely with product management and engineering teams to relay customer feedback and influence the product development roadmap.
• Stay abreast of product updates and industry trends to provide expert advice and support to clients.
• Train and support partners and customers on product capabilities and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in technical sales, solutions engineering, or a similar role within the software/technology sector.
• Strong understanding of web technologies and digital transformation strategies, particularly in the public sector and enterprise software.
• Excellent presentation and communication skills, capable of conveying technical information clearly and persuasively.
• Ability to travel as needed for client meetings, demonstrations, and partner support.
• Experience with CRM systems, low-code platforms, and cloud solutions is highly desirable.

Distinguishing Characteristics:

• A strong problem-solver with innovative solution development skills.
• Highly motivated, self-starter able to work independently in a dynamic, fast-paced environment.
• Commitment to delivering high-quality work within deadlines.

Why this job matters

The Jadu platform allows large organisations to deliver content and services that reach millions of people. Being able to access these services remotely has become critically important in recent times, following the need to limit direct person-to-person contact. Jadu software has played a key role in making this possible for many organisations across the Globe. Our team's mission is to make beautiful software that's easy to use, both for our users, our customers' users, and our growing network of developers and partners.

We are strongly committed to web accessibility, and we aspire to help build a much more accessible web by making our products standards-compliant and delivering the most inclusive web experiences possible.

Benefits of working at Jadu include:

• Generous annual leave plus public holidays
• Flexible working arrangements
• Comprehensive remote working infrastructure
• Continuous personal and professional development opportunities
• Competitive pension scheme
• Cutting-edge technology package

Jadu is a digital customer experience software and services company with global headquarters in Leicester and businesses in the USA and Australia. Recognised as one of the leading providers in this industry, we are expanding both the business and the products to reach a global market. We power some of the largest organisations in the world, reaching millions of users every day. Jadu is an Equal Opportunities Employer, and we genuinely believe that everyone is equal.