Fire Service Technician

What you will do Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting customer representatives and ascertaining equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, etc., to repair equipment. How you will do it This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogramming, device replacement/repair, resolving low‑voltage circuit troubles, and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidate must possess excellent written and verbal communication and outstanding customer‑service skills. Position involves the programming of fire‑alarm, security, and access‑control system panels. Experience with CCTV, IT, and IP networks is a plus. Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner. Other Responsibilities On‑call and after‑hours work required on occasion at customer needs. Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities. Provide quotes to support recommendations and solutions. What we look for (Required) 1+ years’ experience with fire‑alarm systems and exposure to access control. Must be able to interpret blueprints, diagrams, and specifications. A good working knowledge of computers is necessary. Ability to follow verbal and written instructions. Capable of performing physical labor, including carrying and moving equipment and tools up to 50–70 lbs. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Ability to work flexible hours, including weekends, to meet customer requirements. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement, and follow safety guidelines and procedures at all times. Strong organizational skills, positive attitude, and an ability to learn quickly. Possess a valid driver’s license and a driving record that meets company requirements. Retain any licenses required by national, state, and local codes. Preferred (Additional) Technical training preferred, NICET I preferred. Hiring Hourly Range $21–$26 (Hourly rate to be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Benefits This position includes a competitive benefits package. Equal Employment Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal‑opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. #J-18808-Ljbffr