Tony Gwynn's Supervisor

Job Description

Job Description

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Assist in overseeing the Food & Beverage (F&B) department, including restaurant food service, production, and bar service.

• Help establish a positive work environment and culture of exceptional guest service and superior food quality.

• Ensure compliance with Jamul Casino policies, local/state health codes, and liquor regulations.

• Support achievement of financial goals set by the General Manager and Director of F&B.

• Maintain a visible presence to support and engage guests.

• Manage guest requests, complaints, and accidents to ensure swift resolution and satisfaction.

• Motivate, coach, counsel, and discipline team members as needed.

• Maintain quality service standards through proper policy enforcement.

• Maintain effective communication between dining area and other departments.

• Conduct investigations into service issues and implement corrective actions.

• Assist in inventory and supply management, including establishing par levels and ordering.

• Ensure equipment cleanliness and maintenance protocols are followed.

• Complete F&B reporting and ensure timely submission.

• Take an active role in recruiting, training, scheduling, and motivating F&B team members.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements:

• Must be at least 21 years of age.

• High school diploma required; associate degree or higher in a food & beverage-related field preferred.

• At least 2 years of supervisory experience in a restaurant or hotel setting.

• Knowledge of food handling, storage, industrial kitchen equipment, and prep techniques.

• Experience managing budgets and inventory.

• Strong interpersonal and communication skills.

• Ability to work flexible schedules including nights, weekends, and holidays.

• Proficiency with Microsoft Outlook.

• Ability to manage multiple tasks and stay organized under pressure.

• Positive, team-oriented attitude with a guest-first mindset.

Must be able to obtain and maintain the following:

• ServSafe Certification

• TiPS Certification

• RBS Certification (within 60 days of employment)

• All required gaming licenses and regulatory permits

• May have direct supervisory duties.

• Manages workflow and provides coaching and counseling to team members.

• Ability to read and interpret documents in English.

• Strong verbal and written communication in English is required.

• Proficiency in basic math, including money handling and measurement conversions.

• Ability to apply commonsense understanding to carry out detailed written or oral instructions.

• Regularly required to stand, use hands, reach, and communicate.

• Must be able to lift/move up to 75 pounds occasionally.

• Ability to push, pull, bend, stoop, kneel, twist, and work in confined spaces.

• Noise level is typically very loud.

• Exposure to secondhand tobacco smoke.

• Reasonable accommodations may be made for individuals with disabilities.