Customer Operations Specialist

Dedicated Customer Operations SpecialistThe Dedicated Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution. The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers' expectations are exceeded every day.Essential Job Functions:Build new shipments based on customer specific requirements and standard operating proceduresMonitors load acceptance and Electronic Data Interface to ensure freight requests are coveredCoordinates and sets appointments for pick-up and delivery of freightOrganize the efficient use of our own fleet of Dedicated driversDevelop strong carrier relationships to ensure high level of service and communicationDevelop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunitiesInteract with carrier base, including rate negotiations, shipment requirements, and load tenderingObtain and enter carrier quotes and capacity into the systemPull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub's systemsIdentify potential operational issues and start the resolution process with team membersAdvises team members and Management team about operational issues as requiresManage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are metMust operate within the Truck Brokerage Rules of Engagement.Duties, responsibilities and activities may be assigned or changed from time to timeAssist with miscellaneous projects as short-term company initiatives ariseMinimum Qualifications:Significant customer service or call center experience is requiredSolid understanding of transportation and logistics principles, and supply chain network behaviorUnderstanding of the flatbed industry is requiredExperience with DAT, Internet Truck Stop, and other predictive market resources is requiredDisplay the upmost professional behavior while on site in the facilities with our valued customersMust be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces resultsExhibit problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment.Excellent verbal and written communication skillsWorking knowledge of various Microsoft Office products including, but not limited to Excel and WordSalary: up to $50,000/year base salary + bonus eligibilityThis is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demandWe offer a comprehensive benefits plan including:MedicalDentalVisionFlexible Spending Account (FSA)Employee Assistance Program (EAP)Life & AD&D InsuranceDisabilityPaid Time OffPaid HolidaysBEWARE OF FRAUD!Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mindHub Group will never solicit money or credit card information in connection with a Hub Group job application.Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.Hub Group job postings are posted on our career site: UsHub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit InfoJob Identification 11915Job Category OperationsPosting Date 07/01/2026, 06:00 PMJob Schedule Full timeLocations US IN Whitestown HomeDepot Onsite